Lakewood Lube And Repair


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

431 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 7 days ago
Susette B. on 09/14/2017
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Susette said the business always has great customer service. They get things done in a timely manner and John is always on top of things. She would like to thank him for being there and for being flexible.
Vehicle: Nissan Titan
Category: Service
Service Date: 09/05/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
MARK B. on 09/13/2017
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"Great Service - Great folks - I just take it for granted at Lakewood Lube"
I always recommend John at Lakewood Lube
Vehicle: Chevrolet HHR
Service Date: 09/11/2017
Review Created: 09/13/2017 07:26 PM
Brendan B. on 08/30/2017
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Brendan said this business worked with him. They got him scheduled as quickly as possible and had reasonable rates.
Vehicle: Hyundai Tiburon
Category: Service
Service Date: 08/18/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Ashley S. on 08/30/2017
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Ashley said the business is friendly and they did a good job. Her vehicle is doing well since the service.
Vehicle: Nissan Maxima
Category: Service
Service Date: 08/17/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Lace L. on 08/25/2017
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Lace said she has gone to the business for years and she has never been let down. The staff gets her in quickly and they do a great job.
Vehicle: Ford Expedition
Category: Service
Service Date: 08/21/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Steven M. on 08/23/2017
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Steven said they always fit him in and he would recommend them for service.
Vehicle: Chevrolet Uplander
Category: Service
Service Date: 08/18/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Cheyenne M. on 08/21/2017
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Cheyenne said the service was great.
Vehicle: Kia Optima
Category: Service
Service Date: 08/17/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
HEIDI S. on 08/15/2017
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"I love this place! Great service that is reliable and very friendly"
I have been taking my car here for three years now, and they always go above and beyond.
Vehicle: Toyota Yaris
Service Date: 08/14/2017
Review Created: 08/15/2017 12:42 AM
Mandy E. on 08/10/2017
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Mandy said she has always had great service with this business.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 08/07/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Ed W. on 08/09/2017
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Ed said he has already recommended them. It was outstanding service.
Category: Service
Service Date: 08/08/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
NADINE M. on 08/05/2017
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"Highly trustworthy"
This auto shop stands for fair and honest work...I feel confident that my needs are met and that I have not been oversold on items I do not need. Owner is straightforward and gentle---- am grateful that I do not have to drive all over town to find reliable service such as this shop provides.
Vehicle: Honda Accord Sdn
Service Date: 08/03/2017
Review Created: 08/05/2017 01:14 PM
Anthony C. on 07/31/2017
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Anthony said his vehicle is working great. He has already recommended the business to his parents.
Vehicle: INFINITI G37 Coupe
Category: Service
Service Date: 07/25/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
DANA D. on 07/28/2017
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"Fast, friendly service"
They got me in at 8:00am and my full service oil change was finished before 8:30.
Vehicle: Saturn SL
Service Date: 07/28/2017
Review Created: 07/28/2017 08:14 PM
Michael H. on 07/27/2017
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Michael said this business is friendly. They were able to fit him in and get the job completed quickly.
Vehicle: Isuzu i-370
Category: Service
Service Date: 07/08/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Valentin A. on 07/25/2017
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Valentin said this business provided good service.
Vehicle: BMW 3 Series
Category: Service
Service Date: 07/10/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Kelli F. on 07/19/2017
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Kelli said the business did a good job, they were fast and they dealt with her problem right away.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 06/27/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 07/26/2017

Kelli,

Thanks so much for the kind words of your review.  We are obviously not as big as the "big boys" and the dealerships, but we try to be the best.  I am very happy that you are happy with us.

John
President, Locomotives, Inc.
d/b/a Lakewood Lube and Auto Repair

Gene W. on 07/13/2017
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Gene said John Paul did a great job. He took care of his vehicle and he trusts him.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 07/10/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 07/26/2017

Hello Gene!

I am very pleased that you have learned to trust us at my little auto repair shop.  We service all makes and models, but my first choice of vehicles to work on will always be the Chevy Corvette (America's Sports Car)!  Thank you for bringing your Vette to my shop!  I know what it means to search for a trusted shop to work on your awesome car, and I'm glad that you chose us.  You will never be lied to or mislead at this shop, as long as I am here.

John, President
Locomotives, Inc.
d/b/a Lakewood Lube and Auto Repair

Samantha S. on 07/13/2017
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Samantha said this business was quick. They were very fast.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 07/11/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 07/26/2017

Hi Samantha!

I am very happy that you like the service at our little auto shop.  We try to be fast, but never at the cost of sacrificing quality.  My goal at this shop is "honest and fair auto repair" and I mean it sincerely.

Thank you for trusting us to work on your car.

John, President
Locomotives, Inc.
d/b/a Lakewood Lube and Auto Repair

WENDIE O. on 07/12/2017
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"Great work and customer service. "
The staff and owner did all that was needed to get my vehicle in good running condition. I had a deadline to make a long trip and they worked very hard to get all diagnosed and completed. I was extremely happy!!
Vehicle: Nissan Xterra
Service Date: 07/01/2017
Review Created: 07/12/2017 09:48 PM
Christina S. on 06/27/2017
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Christina said this business is really informative. She said they are great, except she did not get a call back when she was supposed to.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 05/31/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 07/26/2017

Hi Christina!

I am so sorry that we missed a call to you.  I take full responsibilty since I am likely the person who dropped the ball.  Its hard to keep up this year as we are unusually busy.  But that is not meant as an excuse.  It might also be that I'm getting too darn old!  But, we still believe in our motto: "Honest and Fair Auto Repair", and I promise that honesty and quality work is what you will get from my shop.  Even if I drop the ball on making contact.  I'll try harder!  And, I have hired an office assistant since you were here.  Her name is Mallory, and she has really been a big help!  Sometimes I drop the ball, but I learn from all mistakes, and one of the reasons that Mallory is here is to prevent me from making such errors.  She does a good job, and I will try harder!

Thanks so much for the kind words, and I'm trying to correct your concerns.

John Paul Jones, President
Locomotives, Inc.
d/b/a Lakewood Lube and Auto Repair
An AC Delco Professional Service Center
"Rated" A+ by the BBB and Angie's List!

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