Lakewood Tire And Service


Overall Rating 4.19/5Overall Rating 4.19/5Overall Rating 4.19/5Overall Rating 4.19/5rating 4.19

27 Reviews

85% Would Recommend
77% Business Response
Latest Review 10 months ago

Robb L. on 12/04/2016
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tires second set"
Rick and the guys get the job done quick at a reasonable price im very satisfied
Review Created: 12/04/2016 05:55 PM
guillermo s. on 08/05/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"If i could i would give negative stars to this business"
I was charged for a service that was not done and they broke my brake hose to the caliper. And when i complained he threaten to kick my A$$ as he is a " black belt karate chuck norris student" horrible experience. I would recommend to my worst enemy to go here.
Service Date: 07/23/2016
Review Created: 08/05/2016 09:16 AM
Patrick S. on 02/25/2016
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Patrick said this business got everything done in a timely manner.
Vehicle: Lincoln LS
Category: Service
Service Date: 01/26/2016
Review Created: 02/25/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 02/27/2016

thank you for your comment . hope to see you soon

Rick Kero
Owner

Andre D. on 02/23/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Andre said he paid for an alignment and to balance all 4 tires. When he got his vehicle back it was still pulling to the left and that the back 2 tires were not balanced.
Vehicle: Honda Accord
Category: Service
Service Date: 02/12/2016
Review Created: 02/23/2016
This review was collected via phone interview by Customer Research Inc.
Jose M. on 02/23/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jose said he was not impressed but not disappointed with this business.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 02/12/2016
Review Created: 02/23/2016
This review was collected via phone interview by Customer Research Inc.
Johhny F. on 02/19/2016
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Johhny said the service provided by this business was quick.
Vehicle: Honda Civic
Category: Service
Service Date: 02/16/2016
Review Created: 02/19/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 02/20/2016

than you for the comment, hope to see you soon

Rick Kero
Owner

Steve L. on 02/19/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Steve said he felt like he was overcharged. His vehicle was not done correctly so he had to take the vehicle back.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/15/2016
Review Created: 02/19/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 02/20/2016

I'm sorry you feel that way, we did not replace calipers first because we did not know they would stick. we did replace them for you with no labor charge, and 10% above our cost which seems very fair. if you dont feel fair call me

Rick Kero
Owner

Kalvin S. on 02/17/2016
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Kalvin said everything with the business went smooth and he got what he wanted.
Vehicle: Lincoln Navigator
Category: Service
Service Date: 02/13/2016
Review Created: 02/17/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 02/19/2016

thank you for your comment. we hope to see you soon

Rick Kero
Owner

Willie H. on 02/15/2016
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Willie said the business was excellent.
Vehicle: Dodge Avenger
Category: Service
Service Date: 02/12/2016
Review Created: 02/15/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 02/17/2016

thank you willie hope to see you soon

Rick Kero
Owner

Derik K. on 02/06/2016
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Derik said this business got to his vehicle quickly and the work they did was good.
Vehicle: Nissan Frontier
Category: Service
Service Date: 02/02/2016
Review Created: 02/06/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 02/09/2016

thank you we do try our best, look forward to seeing you again

Rick Kero
Owner

Sharon R. on 01/21/2016
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Spoke with Richard. He said they were very helpful and got the work done in a timely manner.
Vehicle: Buick LeSabre
Category: Service
Service Date: 01/19/2016
Review Created: 01/21/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 01/22/2016

Thank you for your comment and glad we could serve you

Rick Kero
Owner

Cory H. on 01/18/2016
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Cory said this business provided good service for his vehicle, but they were a little slow.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/15/2016
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 01/20/2016

Thank you we try our very best to be timely

Rick Kero
Owner

Suhniter M. on 01/16/2016
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Suhniter said they found her a good tire and it is working well. They have good customer service.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 01/13/2016
Review Created: 01/16/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 01/19/2016

thank you and we are glad we could help. please spread the word

Rick Kero
Owner

Brian P. on 01/08/2016
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Brian said this business provided good service at a reasonable price and he gets along with everyone.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/06/2016
Review Created: 01/08/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 01/09/2016

thank you

Rick Kero
Owner

Justin H. on 01/07/2016
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Justin said this business provided prompt services, and completed the work in a timely fashion.
Vehicle: Subaru Impreza
Category: Service
Service Date: 01/05/2016
Review Created: 01/07/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 01/08/2016

thank you for your comment, glad we could serve you and hope to see you soon

Rick Kero
Owner

Chandra W. on 01/06/2016
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Chandra said she thought they were really good, but they took three hours to get the work done.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/24/2015
Review Created: 01/06/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 01/07/2016

Sorry it took so long , next time will be better thank you

Rick Kero
Owner

Tamika T. on 01/06/2016
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Tamika said the business provided good customer service.
Vehicle: Audi A4
Category: Service
Service Date: 12/24/2015
Review Created: 01/06/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 01/07/2016

Thank you for your comment. Glad we could serve you, and hope to see you soon

Rick Kero
Owner

Rick K., Owner at Lakewood Tire And Service responded on 01/07/2016

Rick Kero
Owner

Sergey D. on 01/06/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Sergey said the business did not replace the parts they were supposed to. They did they touch up the paint as they said they would. He was not satisfied with the service performed but he was still charged $600 for the job. It was a terrible experience and he was thinking of making a report on the Better Business Bureau. He noticed while he was at the business there were several other customers over the phone who did not seem satisfied with their services as well.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/24/2015
Review Created: 01/06/2016
This review was collected via phone interview by Customer Research Inc.
Oscar S. on 01/04/2016
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Oscar said this business did not do a very good job.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 01/01/2016
Review Created: 01/04/2016
This review was collected via phone interview by Customer Research Inc.
Rick K., Owner at Lakewood Tire And Service responded on 01/06/2016

thank you for your comment. we work hard to do the right things. hope to see you soon

Rick Kero
Owner

Tom E. on 12/30/2015
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" Great service "
I have now been coming to Lakewood tire for approximately three years. They're always courteous and available whenever I need service work done. I would recommend them to anybody, in fact my wife an adult son also go there for service.
Vehicle: Land Rover Range Rover Evoque
Service Date: 12/29/2015
Review Created: 12/30/2015 07:49 PM
Rick K., Owner at Lakewood Tire And Service responded on 12/31/2015

Thank you for this comment. We appreciate you and do our best . Hope to see you soon

Rick Kero
Owner

Displaying Review 1 - 20 of 27 in total