Lakewood Transmission Inc.


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

179 Reviews

97% Would Recommend
Latest Review 4 days ago
Ken O. on 11/18/2016
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Ken said the service at this business was good and they did what he asked. He would recommend them to others.
Vehicle: Acura Legend
Category: Service
Service Date: 11/09/2016
Review Created: 11/18/2016
This review was collected via phone interview by Customer Research Inc.
Karen M. at Lakewood Transmission Inc. responded on 11/29/2016

Thank you for allowing us to perform a service for your vehicle. We hope we met your expectations. Please offer our name to your friends when they need any Auto Repairs.

Karen Margeson
Vice President

Charles R. on 11/16/2016
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Charles said the business provided great service.
Vehicle: Ford Club Wagon
Category: Service
Service Date: 11/08/2016
Review Created: 11/16/2016
This review was collected via phone interview by Customer Research Inc.
Karen M. at Lakewood Transmission Inc. responded on 11/29/2016

Thank you for allowing us to perform a service for your vehicle. We hope we met your expectations. Please offer our name to your friends when they need any Auto Repairs.

James Margeson
President

Mike M. on 11/16/2016
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Mike said this business has really great service and they went above and beyond. He would recommend them to others.
Vehicle: Ford Thunderbird
Category: Service
Service Date: 11/07/2016
Review Created: 11/16/2016
This review was collected via phone interview by Customer Research Inc.
Amber K. on 11/05/2016
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Amber said this business did a great job and they explained everything.
Vehicle: Saturn Vue
Category: Service
Service Date: 11/01/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
Anna C. on 11/05/2016
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Anna said the business was very good.
Vehicle: Mercury Mariner
Category: Service
Service Date: 11/02/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
David F. on 11/02/2016
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David said the staff did what they said they were going to do and for the price they said they were going to do it for. He was very happy with the work.
Vehicle: Ford Pickup
Category: Service
Service Date: 10/25/2016
Review Created: 11/02/2016
This review was collected via phone interview by Customer Research Inc.
Jacquoline S. on 10/28/2016
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Jacquoline said this business is really nice, helpful and professional.
Vehicle: Honda Accord
Category: Service
Service Date: 10/24/2016
Review Created: 10/28/2016
This review was collected via phone interview by Customer Research Inc.
Rachel R. on 10/26/2016
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Rachel said this business is very friendly and they did what she needed done. She was in and out quickly. This facility is very professional and she has no complaints about them.
Vehicle: Honda CR-V
Category: Service
Service Date: 10/20/2016
Review Created: 10/26/2016
This review was collected via phone interview by Customer Research Inc.
Iwilda B. on 10/21/2016
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Iwilda said she called this business a couple of days before the weekend and got an appointment on Monday. She took her vehicle in and they fixed her vehicle within a couple of hours. They did a great job and she appreciates them.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 10/17/2016
Review Created: 10/21/2016
This review was collected via phone interview by Customer Research Inc.
Leon K. on 10/15/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Leon said his experience at this business was horrible. He took his vehicle there for transmission repair. They charged him $2,400. He needed some work done on his brakes and they wanted to charge him $2,300 for that. They lowered that to $1,400. He paid cash for the work done and the total was $6,100. He said he is very upset with them. They charged him $190 to put his lug nuts back on. His rear main hub is leaking oil. The transmission is not changing gears correctly. He called to inform them how unhappy he was and they did not offer him an itemized statement of the repairs performed. There was no written estimate given to him and he asked three times for one. He regrets ever going to this business. He said he felt they nickel and dimed him the whole way through and beat around the bush when he wanted answers. It was a game the whole way through. He is going to have another mechanic look at his vehicle. He is disgusted and wants to get an attorney.
Vehicle: Ford Pickup
Category: Service
Service Date: 10/12/2016
Review Created: 10/15/2016
This review was collected via phone interview by Customer Research Inc.
Kirsty M., General Manager at Lakewood Transmission Inc. responded on 10/20/2016

Hello Leon,

Thank you for accepting our invitation to return for a complete visual inspection of all the repairs that we performed on your 1996 Ford F250. After a thorough explanation of all the repairs and a visual inspection of everything that was done, it was clear we had a communication breakdown when we presented the charges at time of the completed repairs. In no way would we ever or did we ever charge $190.00 to replace lug nuts. No leaks are present on any of the repairs that were performed at your request. Explaining to you the customer the transmission is working correctly, that the shifting concern is engine related. We provided a referral to you for further engine diagnostics and repairs since we do not perform diesel engine repairs. When you requested a written estimate, we never tried to withhold that from you, we were currently working on the estimate and you ran out of time due to your very busy schedule. We here at Lakewood Transmission take our careers very seriously and we never want a customer to leave upset or not having a complete and clear understanding of the repairs that were authorized and performed on their vehicle. We look forward to working with you and continuing to take care of your transmission, transfer case and differential needs.

Sincerely
Kirsty Martin
General Manager
Lakewood Transmission

Juan M. on 10/13/2016
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Juan said the business has the best service.
Vehicle: Dodge Ram Van
Category: Service
Service Date: 10/10/2016
Review Created: 10/13/2016
This review was collected via phone interview by Customer Research Inc.
Darius S. on 10/12/2016
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Darius said this business has good service. He also said he appreciates the professionalism and how convenient their towing services are.
Vehicle: Dodge Journey
Category: Service
Service Date: 10/07/2016
Review Created: 10/12/2016
This review was collected via phone interview by Customer Research Inc.
Jack V. on 10/07/2016
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Jack said he took his vehicle to the business and the employee whom he dealt with took the time to check the issues he was having with his transmissions and gave him options on what could be done.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/03/2016
Review Created: 10/07/2016
This review was collected via phone interview by Customer Research Inc.
Roy G. on 10/07/2016
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Roy said the business does a really good job and they explain what is going on.
Vehicle: Chevrolet Silverado Classic
Category: Service
Service Date: 10/03/2016
Review Created: 10/07/2016
This review was collected via phone interview by Customer Research Inc.
Tiffani T. on 10/05/2016
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Tiffani said the service was wonderful and she appreciated the way the employees treated her.
Vehicle: Jaguar S-Type
Category: Service
Service Date: 09/20/2016
Review Created: 10/05/2016
This review was collected via phone interview by Customer Research Inc.
Adam L. on 10/04/2016
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Adam said they provided excellent customer service. They had good prices and were fast.
Vehicle: Mazda 3
Category: Service
Service Date: 09/30/2016
Review Created: 10/04/2016
This review was collected via phone interview by Customer Research Inc.
Victor T. on 09/28/2016
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Spoke with Victor's fiance. She said everything with the vehicle has been working fine, since receiving service from this business and she is happy.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 09/21/2016
Review Created: 09/28/2016
This review was collected via phone interview by Customer Research Inc.
John F. on 09/26/2016
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"Excellent Service"
Appreciated honesty and did not try to repair things that did not need repair. Excellent quality and very prompt in repairs.
Vehicle: Ford Ranger
Service Date: 09/21/2016
Review Created: 09/26/2016 08:26 PM
Buck H. on 09/21/2016
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Buck said the business did a good job, and is happy with them.
Vehicle: Chevrolet Hi-Cube
Category: Service
Service Date: 08/25/2016
Review Created: 09/21/2016
This review was collected via phone interview by Customer Research Inc.
Mike U. on 09/17/2016
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Mike said the business gave him a list of parts replaced, but the issue of hard shifting is still there. He stated he wishes they would have been a little more concise on what was repaired.
Vehicle: Chevrolet HHR
Category: Service
Service Date: 09/07/2016
Review Created: 09/17/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 61 - 80 of 179 in total