Lakewood Transmission Inc.


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

188 Reviews

96% Would Recommend
Latest Review 6 days ago
Ron D. on 12/14/2016
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Ron said the staff at this business was fantastic because they were up front and honest with him.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 12/06/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Mark D. on 12/14/2016
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Mark said everybody has room for improvement.
Vehicle: Nissan Versa Note
Category: Service
Service Date: 12/06/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Wade C. on 12/10/2016
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Wade said this business did everything he wanted them to do. They did good work and the price was right.
Vehicle: Ford Focus
Category: Service
Service Date: 11/25/2016
Review Created: 12/10/2016
This review was collected via phone interview by Customer Research Inc.
Javier S. on 12/09/2016
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Javier said this business had really good customer service. He has been there before and he was happy with the service. It is a good outfit and he would recommend them to others.
Vehicle: Chevrolet Caprice
Category: Service
Service Date: 12/01/2016
Review Created: 12/09/2016
This review was collected via phone interview by Customer Research Inc.
Josephine R. on 12/09/2016
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Josephine said the employees at the business provided her with good customer service and the general manager did an awesome job in working with her.
Vehicle: Ford Expedition
Category: Service
Service Date: 12/01/2016
Review Created: 12/09/2016
This review was collected via phone interview by Customer Research Inc.
Brian B. on 12/03/2016
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"Staff"
I'm all ways treated with the utmost respect. The staff is vary helpfull they seam to go the extra mile every time.
Vehicle: Dodge Dakota
Service Date: 11/30/2016
Review Created: 12/03/2016 07:41 AM
Karen M. at Lakewood Transmission Inc. responded on 12/14/2016

Brian thank you for allowing us to help keep you on the road safely. Please don't hesitate to call if we can assist you again.

Happy Holidays
Jim M.

Charlene T. on 11/26/2016
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Charlene said the service was excellent and fast.
Vehicle: Saturn LW200
Category: Service
Service Date: 11/21/2016
Review Created: 11/26/2016
This review was collected via phone interview by Customer Research Inc.
Karen M. at Lakewood Transmission Inc. responded on 11/29/2016

Thank you for allowing us to perform a service for your vehicle. We hope we met your expectations. Please offer our name to your friends when they need any Auto Repairs.

Karen Margeson
Vice President

Scott S. on 11/25/2016
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Scott said the business treated him with respect and did everything he asked.
Vehicle: Dodge Dakota
Category: Service
Service Date: 11/18/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.
Karen M. at Lakewood Transmission Inc. responded on 11/29/2016

Thank you for allowing us to perform a service for your vehicle. We hope we met your expectations. Please offer our name to your friends when they need any Auto Repairs.

Karen Margeson
Vice President

Darius S. on 11/21/2016
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"Great customer service- tow service."
Really a 4.5. Only because 3 bolts were left in windshield cowling (will follow up) and forgot to give invoice but I know why. And thank you!
Vehicle: Dodge Journey
Service Date: 11/08/2016
Review Created: 11/21/2016 10:33 PM
Ken O. on 11/18/2016
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Ken said the service at this business was good and they did what he asked. He would recommend them to others.
Vehicle: Acura Legend
Category: Service
Service Date: 11/09/2016
Review Created: 11/18/2016
This review was collected via phone interview by Customer Research Inc.
Karen M. at Lakewood Transmission Inc. responded on 11/29/2016

Thank you for allowing us to perform a service for your vehicle. We hope we met your expectations. Please offer our name to your friends when they need any Auto Repairs.

Karen Margeson
Vice President

Charles R. on 11/16/2016
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Charles said the business provided great service.
Vehicle: Ford Club Wagon
Category: Service
Service Date: 11/08/2016
Review Created: 11/16/2016
This review was collected via phone interview by Customer Research Inc.
Karen M. at Lakewood Transmission Inc. responded on 11/29/2016

Thank you for allowing us to perform a service for your vehicle. We hope we met your expectations. Please offer our name to your friends when they need any Auto Repairs.

James Margeson
President

Mike M. on 11/16/2016
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Mike said this business has really great service and they went above and beyond. He would recommend them to others.
Vehicle: Ford Thunderbird
Category: Service
Service Date: 11/07/2016
Review Created: 11/16/2016
This review was collected via phone interview by Customer Research Inc.
Amber K. on 11/05/2016
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Amber said this business did a great job and they explained everything.
Vehicle: Saturn Vue
Category: Service
Service Date: 11/01/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
Anna C. on 11/05/2016
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Anna said the business was very good.
Vehicle: Mercury Mariner
Category: Service
Service Date: 11/02/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
David F. on 11/02/2016
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David said the staff did what they said they were going to do and for the price they said they were going to do it for. He was very happy with the work.
Vehicle: Ford Pickup
Category: Service
Service Date: 10/25/2016
Review Created: 11/02/2016
This review was collected via phone interview by Customer Research Inc.
Jacquoline S. on 10/28/2016
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Jacquoline said this business is really nice, helpful and professional.
Vehicle: Honda Accord
Category: Service
Service Date: 10/24/2016
Review Created: 10/28/2016
This review was collected via phone interview by Customer Research Inc.
Rachel R. on 10/26/2016
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Rachel said this business is very friendly and they did what she needed done. She was in and out quickly. This facility is very professional and she has no complaints about them.
Vehicle: Honda CR-V
Category: Service
Service Date: 10/20/2016
Review Created: 10/26/2016
This review was collected via phone interview by Customer Research Inc.
Iwilda B. on 10/21/2016
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Iwilda said she called this business a couple of days before the weekend and got an appointment on Monday. She took her vehicle in and they fixed her vehicle within a couple of hours. They did a great job and she appreciates them.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 10/17/2016
Review Created: 10/21/2016
This review was collected via phone interview by Customer Research Inc.
Leon K. on 10/15/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Leon said his experience at this business was horrible. He took his vehicle there for transmission repair. They charged him $2,400. He needed some work done on his brakes and they wanted to charge him $2,300 for that. They lowered that to $1,400. He paid cash for the work done and the total was $6,100. He said he is very upset with them. They charged him $190 to put his lug nuts back on. His rear main hub is leaking oil. The transmission is not changing gears correctly. He called to inform them how unhappy he was and they did not offer him an itemized statement of the repairs performed. There was no written estimate given to him and he asked three times for one. He regrets ever going to this business. He said he felt they nickel and dimed him the whole way through and beat around the bush when he wanted answers. It was a game the whole way through. He is going to have another mechanic look at his vehicle. He is disgusted and wants to get an attorney.
Vehicle: Ford Pickup
Category: Service
Service Date: 10/12/2016
Review Created: 10/15/2016
This review was collected via phone interview by Customer Research Inc.
Kirsty M., General Manager at Lakewood Transmission Inc. responded on 10/20/2016

Hello Leon,

Thank you for accepting our invitation to return for a complete visual inspection of all the repairs that we performed on your 1996 Ford F250. After a thorough explanation of all the repairs and a visual inspection of everything that was done, it was clear we had a communication breakdown when we presented the charges at time of the completed repairs. In no way would we ever or did we ever charge $190.00 to replace lug nuts. No leaks are present on any of the repairs that were performed at your request. Explaining to you the customer the transmission is working correctly, that the shifting concern is engine related. We provided a referral to you for further engine diagnostics and repairs since we do not perform diesel engine repairs. When you requested a written estimate, we never tried to withhold that from you, we were currently working on the estimate and you ran out of time due to your very busy schedule. We here at Lakewood Transmission take our careers very seriously and we never want a customer to leave upset or not having a complete and clear understanding of the repairs that were authorized and performed on their vehicle. We look forward to working with you and continuing to take care of your transmission, transfer case and differential needs.

Sincerely
Kirsty Martin
General Manager
Lakewood Transmission

Juan M. on 10/13/2016
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Juan said the business has the best service.
Vehicle: Dodge Ram Van
Category: Service
Service Date: 10/10/2016
Review Created: 10/13/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 61 - 80 of 188 in total