Lakewood Transmission Inc.


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

208 Reviews

96% Would Recommend
Latest Review 1 day ago
Darius S. on 10/12/2016
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Darius said this business has good service. He also said he appreciates the professionalism and how convenient their towing services are.
Vehicle: Dodge Journey
Category: Service
Service Date: 10/07/2016
Review Created: 10/12/2016
This review was collected via phone interview by Customer Research Inc.
Jack V. on 10/07/2016
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Jack said he took his vehicle to the business and the employee whom he dealt with took the time to check the issues he was having with his transmissions and gave him options on what could be done.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/03/2016
Review Created: 10/07/2016
This review was collected via phone interview by Customer Research Inc.
Roy G. on 10/07/2016
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Roy said the business does a really good job and they explain what is going on.
Vehicle: Chevrolet Silverado Classic
Category: Service
Service Date: 10/03/2016
Review Created: 10/07/2016
This review was collected via phone interview by Customer Research Inc.
Tiffani T. on 10/05/2016
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Tiffani said the service was wonderful and she appreciated the way the employees treated her.
Vehicle: Jaguar S-Type
Category: Service
Service Date: 09/20/2016
Review Created: 10/05/2016
This review was collected via phone interview by Customer Research Inc.
Adam L. on 10/04/2016
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Adam said they provided excellent customer service. They had good prices and were fast.
Vehicle: Mazda 3
Category: Service
Service Date: 09/30/2016
Review Created: 10/04/2016
This review was collected via phone interview by Customer Research Inc.
Victor T. on 09/28/2016
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Spoke with Victor's fiance. She said everything with the vehicle has been working fine, since receiving service from this business and she is happy.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 09/21/2016
Review Created: 09/28/2016
This review was collected via phone interview by Customer Research Inc.
John F. on 09/26/2016
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"Excellent Service"
Appreciated honesty and did not try to repair things that did not need repair. Excellent quality and very prompt in repairs.
Vehicle: Ford Ranger
Service Date: 09/21/2016
Review Created: 09/26/2016 08:26 PM
Buck H. on 09/21/2016
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Buck said the business did a good job, and is happy with them.
Vehicle: Chevrolet Hi-Cube
Category: Service
Service Date: 08/25/2016
Review Created: 09/21/2016
This review was collected via phone interview by Customer Research Inc.
Mike U. on 09/17/2016
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Mike said the business gave him a list of parts replaced, but the issue of hard shifting is still there. He stated he wishes they would have been a little more concise on what was repaired.
Vehicle: Chevrolet HHR
Category: Service
Service Date: 09/07/2016
Review Created: 09/17/2016
This review was collected via phone interview by Customer Research Inc.
Eduardo M. on 09/17/2016
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Eduardo said this business was very informative. He was not able to get the job he wanted done because the issue was a lot bigger than he thought it was. They explained to him exactly how things were, and he found everything that they said to make a lot of sense. They only charged him for the oil change and for what service he could afford, and now he is saving up money to have the rest of the service done.
Vehicle: GMC Sierra
Category: Service
Service Date: 09/06/2016
Review Created: 09/17/2016
This review was collected via phone interview by Customer Research Inc.
Janet S. on 09/17/2016
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Janet said she got her service from this business done in one day. Their service and maintenance was very good. She mentioned they showed her some compassion that day.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 09/06/2016
Review Created: 09/17/2016
This review was collected via phone interview by Customer Research Inc.
Iwilda B. on 09/15/2016
Recommended badge inactive Recommended
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"Transmission service "
Excellent job done in a timely manner. And great customer service by Don.
Vehicle: Pontiac Grand Am
Service Date: 09/14/2016
Review Created: 09/15/2016 11:03 PM
Will C. on 09/12/2016
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"Great service"
Recommend this place for preventative service.
Vehicle: Ford Ranger
Service Date: 09/09/2016
Review Created: 09/12/2016 05:45 AM
Richard W. on 09/08/2016
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Richard said this business did a good job and they were professional. He stated he went there for a diagnostic and they did not tell him what was wrong with his transmission. They only told him he needed a new one.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 08/29/2016
Review Created: 09/08/2016
This review was collected via phone interview by Customer Research Inc.
Michael F. on 09/08/2016
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Michael said it was quick and everything went according to the plan and it is fixed.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 09/02/2016
Review Created: 09/08/2016
This review was collected via phone interview by Customer Research Inc.
Pat C. on 09/03/2016
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Pat said the business has good service and does good work.
Vehicle: Toyota RAV4
Category: Service
Service Date: 09/01/2016
Review Created: 09/03/2016
This review was collected via phone interview by Customer Research Inc.
Dave B. on 08/26/2016
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Dave said he liked the business because they were friendly and quick. They were efficient and everything was fine.
Vehicle: Dodge Magnum
Category: Service
Service Date: 08/18/2016
Review Created: 08/26/2016
This review was collected via phone interview by Customer Research Inc.
Evan M. on 08/25/2016
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Evan said the first time the business worked on his vehicle it ruined the transmission. They made a mistake installing a part and it damaged the transmission. He had to take the vehicle back. He stated they did fix it for free but it should not have happened.
Vehicle: Ford Econoline
Category: Service
Service Date: 08/15/2016
Review Created: 08/25/2016
This review was collected via phone interview by Customer Research Inc.
Jim M. at Lakewood Transmission Inc. responded on 08/29/2016

Dear Mr. Evan M.
We are sorry you experienced difficulty with our service. You brought your Econoline Van to us because your transmission was not shifting as designed. We diagnosed it and determined your troubles were internal in the transmission. We removed it and rebuilt it, then re-installed and test drove your van. You called us days later and stated you had difficulties so you brought it back so we could diagnose and repair. We determined a new component failed and made the repairs at no charge under our warranty. Unfortunately we do not manufacture the components installed. With that said we did not ruin your transmission nor did the defective new component damage your transmission. 
Please except my sincere apology for all the inconvience  and down time to your business that this may have caused you.

Kind Regards
James Margeson
Lakewood Transmission Inc.
President

Jennifer and James L. on 08/19/2016
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"They are honest and explain everything indetail"
It's really hard to find a good mechanic these days. They have very good customer service and don't seem to tack on additional work unless it is really needed. Their prices are reasonable. Always get the work done in a timely manner.
Vehicle: Chevrolet Silverado
Service Date: 08/18/2016
Review Created: 08/19/2016 08:46 PM
Pam K. on 08/17/2016
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Pam said she would recommend the business.
Vehicle: Dodge Magnum
Category: Service
Service Date: 08/12/2016
Review Created: 08/17/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 101 - 120 of 208 in total