Laguna Woods Auto Repair


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

320 Reviews

97% Would Recommend
Latest Review about 7 hours ago
PETER D. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, courteous atmosphere."
Always a pleasure dealing with Laguna Woods Auto.
Vehicle: Volvo XC90
Service Date: 09/21/2017
Review Created: 09/22/2017 08:50 PM
Wayne A. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Wayne said everything went fine and he would recommend the business for service.
Vehicle: Volvo V70
Category: Service
Service Date: 09/14/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
SCOTT R. on 09/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Routine Oil Change."
Staff is friendly and kind (offered me a soda during my wait). I waited about an hour and watched the news in a comfortable area. Synthetic oil change is a little pricey compared to other places but I trust these guys. Did not like it when they bumped the air pressure in my tires to 40 pounds when the stock pressure is 33! Asked them to reduce back to stock for which they did. Had recent tire rotation and balance at Costco and they filled it with all nitrogen. I should have been asked first if I wanted it increased. Advised me about my back brake shoes needing replaced as they have 2 mm on them. Overall a great place but you need to watch them.
Vehicle: INFINITI G37 Coupe
Service Date: 09/15/2017
Review Created: 09/16/2017 07:21 AM
Mary S. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mary said this business did a good job.
Vehicle: Oldsmobile Cutlass
Category: Service
Service Date: 09/09/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
MARIA D. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The friendly atmosphere and great guys!i"
PETER...YOU ARE THE BEST! Took my car for service (without an appo.) and you serviced in no time...Thank You! I have reccomended Laguna Woods Auto Repair to ALL my friends.
Vehicle: Saturn LW
Service Date: 09/08/2017
Review Created: 09/13/2017 07:42 PM
MAUREEN M. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"When they make an error, they correct it."
Went in for an oil change and was told I needed brakes. Had someone pick me up and take me home. Got a call at home saying they'd made an error. It was a different car that needed the brakes. They could have just ignored the error, fixed the brakes and charged me and I'd have been none the wiser. That's why I come to them. Anyone can confuse paper work, but not everyone fesses up!
Vehicle: Toyota Camry
Service Date: 09/12/2017
Review Created: 09/13/2017 12:42 PM
Joanna Y. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joanna said she likes Bob and everybody there. She does not want anyone else working on her vehicle, and she likes the service.
Vehicle: Honda Accord
Category: Service
Service Date: 09/08/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
JENNIFER W. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service & technician "
Professional
Vehicle: Honda Accord Sdn
Service Date: 09/07/2017
Review Created: 09/11/2017 10:11 PM
Mary R. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mary said the business provides good service and everyone there is pleasant and easy to work with. They explain everything in a way that makes it easy to understand.
Vehicle: Lexus ES 300
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
JOYCE G. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They were able to get my part and work on car the same day. I also had additional repairs made and appreciated they gave me option to repair before obtaining expensive auto part. "
Customer service was good and explained details of repair. I will return in future and also refer to my friends.
Vehicle: Saturn VUE
Service Date: 08/12/2017
Review Created: 09/09/2017 11:40 AM
Jeri L. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeri said she has always had good experiences with this business.
Vehicle: Mazda Mazda6
Category: Service
Service Date: 08/26/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
FLIP W. on 08/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Consistency in service
Vehicle: Toyota Sequoia
Service Date: 08/25/2017
Review Created: 08/26/2017 07:39 PM
Brett H. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brett said he gets very good service from this business. He is very happy with them and he intends to stay with them as long as his vehicle is running good.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 08/22/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
ROBERT P. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" BMW Pham "
Trustworthy
Vehicle: Toyota Prius
Service Date: 08/18/2017
Review Created: 08/19/2017 06:14 PM
CHRISTINE N. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly & fast !!"
Always great to be in and out quickly with super friendly service. Thanks guys
Vehicle: Kia Rio
Service Date: 08/16/2017
Review Created: 08/17/2017 09:06 AM
MARIA L. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and brake pads repaired"
They were courteous and efficient. They brought me home and called when the car was ready. Yhey were also very pleasant when I picked it up.
Vehicle: Honda CR-V
Service Date: 08/15/2017
Review Created: 08/16/2017 09:35 PM
Maria D. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Maria said the business was recommended by Triple A. She is grateful for the business, and she is very satisfied with the service. Everybody was very nice and helpful. They are a nice place.
Vehicle: Saturn LW
Category: Service
Service Date: 08/09/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Byron B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Byron said this business was prompt and on time. They stayed within the quoted priced and did an excellent job.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 08/08/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Charley B. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Charley said this business was personable and the staff did a good job.
Vehicle: Toyota Avalon
Category: Service
Service Date: 08/08/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Joe K. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joe said he has been visiting this business for 12 years and they take care of him. The staff are friendly and honest. When the bill gets high on parts they work it out so it is fair. The mechanics will even come out and say hi. He suggested they keep up the good work.
Vehicle: Nissan NV200
Category: Service
Service Date: 08/05/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 320 in total