Lia Hyundai of Albany


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1017 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 3.5666647/5Overall Rating 3.5666647/5Overall Rating 3.5666647/5rating 3.5666647rating 3.5666647
Original
Overall Rating 1.9999973/5rating 1.9999973rating 1.9999973rating 1.9999973rating 1.9999973
94% Would Recommend
100% Business Response
Latest Review 3 days ago
Robert E. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Department"
I have been a customer of Lia for over 16 years, having owned three Hyundai's. The Service Department has always been friendly and professional, and a treat to deal with.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/20/2017 04:59 PM
Carmon C. at Lia Hyundai of Albany responded on 07/21/2017

Thank you for posting your review.

Carmon

Verified Customer ReScore Review on 07/22/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Apologize accepted"
I appreciate your response.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/20/2017 01:29 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"No comment "
No comment
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/20/2017 01:29 PM
Carmon C. at Lia Hyundai of Albany responded on 07/20/2017

Herbert thank you for posting your review my apologies for the delay getting your oil change done if here is anything i can do to make it up to you please contact me at 518-458-2277 ext 221.

Carmon

Michelle Y. on 07/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Maintenance"
Good job!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/19/2017 11:46 AM
Carmon C. at Lia Hyundai of Albany responded on 07/20/2017

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Carmon

Rachel B. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient"
I have never had a problem when I come in for maintenance. Even as a walk-in the service department is always willing to go above and beyond!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 07:05 PM
Carmon C. at Lia Hyundai of Albany responded on 07/19/2017

Thank you for posting your review.

Carmon

Erika E. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful staff"
Staff is always friendly and willing to answer any questions I might have
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 11:58 AM
Carmon C. at Lia Hyundai of Albany responded on 07/18/2017

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Carmon

Wan P. on 07/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"rapid service"
kind and fast service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/07/2017
Service Type: Maintenance
Review Created: 07/16/2017 01:32 PM
Carmon C. at Lia Hyundai of Albany responded on 07/17/2017

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Carmon

Verified Customer on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
OK
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/13/2017 09:19 PM
Carmon C. at Lia Hyundai of Albany responded on 07/14/2017

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Carmon

Alan J. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Great service
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 07/10/2017
Service Type: Maintenance
Review Created: 07/13/2017 07:45 PM
Carmon C. at Lia Hyundai of Albany responded on 07/14/2017

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Carmon

Patricia R. on 07/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"timely"
time was great only thing wrong was my locks on front have to be opened with keys in hand
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/10/2017
Service Type: Repair
Review Created: 07/13/2017 02:42 PM
Curtis D. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lia Service"
Excellent as always
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/07/2017
Service Type: Repair
Review Created: 07/13/2017 09:40 AM
Carmon C. at Lia Hyundai of Albany responded on 07/13/2017

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Carmon

Thomas P. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service personnel..Daryl Cross"
Efficient service and overall customer friendly atmosphere.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/10/2017
Service Type: Repair
Review Created: 07/12/2017 10:21 AM
Carmon C. at Lia Hyundai of Albany responded on 07/12/2017

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Carmon

Verified Customer on 07/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service by the service department. Timely communication."
see title
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/05/2017
Service Type: Repair
Review Created: 07/10/2017 06:00 PM
Carmon C. at Lia Hyundai of Albany responded on 07/11/2017

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Carmon

Thomas D. on 07/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don't need A Appt. You treat all owners with respect"
Good service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/08/2017 07:09 AM
Carmon C. at Lia Hyundai of Albany responded on 07/11/2017

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Carmon

Kim B. on 07/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service timely"
Service is timely
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/03/2017
Service Type: Repair
Review Created: 07/08/2017 06:26 AM
Carmon C. at Lia Hyundai of Albany responded on 07/11/2017

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Carmon

Kathleen A. on 07/07/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Unnecessary checks for presented error problem"
As stated
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 07/05/2017
Service Type: Repair
Review Created: 07/07/2017 02:12 PM
Carmon C. at Lia Hyundai of Albany responded on 07/07/2017

Kathleen thank you for posting your review but i do have to disagree with your statement of unnecessary checks .We must perform all repairs from our own diagnosis especially if it is going to be a warranty repair . also it our job to perform a mulipoint inspection on each vehicle. we service this is a report card for the customer on the condition of their vehicle. ALL THE RECOMMENDATIONS  that we presented needed to be addressed if not with us then with another repair facility.

Carmon

Verified Customer on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service"
I took my vehicle in for an oil change and inspection. I received excellent customer service from all the staff.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 06/28/2017
Service Type: Maintenance
Review Created: 07/06/2017 05:10 PM
Carmon C. at Lia Hyundai of Albany responded on 07/07/2017

thank you for posting your review .

Carmon

Verified Customer on 07/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ron S"
I'll be back
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/05/2017 08:11 AM
Carmon C. at Lia Hyundai of Albany responded on 07/05/2017

thank you for posting your review.

Carmon

William C. on 07/04/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Get all the costs upfront. "
Quoted price or what is being done can be misleading. Beware.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 06/30/2017
Service Type: Repair
Review Created: 07/04/2017 12:07 PM
Carmon C. at Lia Hyundai of Albany responded on 07/05/2017

Bill tried to reach you by phone and left a message with my contact info. i have reviewed your invoice and spoke to the advisor who assisted you on your visit it appears to be a very straight forward repair  for the check engine light issue. unfortunately it was out of warranty so you were charged for the repair under the diagnoses charge you authorized at write up.please feel free to contact me if you wish to discuss this in further detail.

Carmon

Carmon

John L. on 07/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Always courteous explaining work to be done never any problems
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 06/27/2017
Service Type: Maintenance
Review Created: 07/03/2017 11:53 AM
Carmon C. at Lia Hyundai of Albany responded on 07/05/2017

thank you for posting your review.

Carmon

Marion U. on 07/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Walter , explained what needed to be done and future services needs
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 06/27/2017
Service Type: Maintenance
Review Created: 07/01/2017 07:17 PM
Carmon C. at Lia Hyundai of Albany responded on 07/05/2017

thank you for posting your review.

Carmon

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