Livingston Volkswagen

Reviews (203)

rating 4.73394rating 4.73394rating 4.73394rating 4.73394rating 4.73394

Recommend?
98%

21141 Ventura Boulevard
Woodland Hills, CA 91364
(818) 884-4444
Categories New Car Dealer
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Vahram E. on 12/04/2012
Spoke with Tara. She said she had no issues with the company.
Category: Service
Service Date: 12/01/2012
Review Created: 12/04/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Gabriela said she liked the work this business did. She liked the way the staff treated her. She was not satisfied with the lack of communication. She would have liked to have her services explained to her. She was unhappy they gave her the keys and said good night but no one explained what they had done to her vehicle.
Category: Service
Service Date: 11/29/2012
Review Created: 12/01/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Jan said her service was very easy and everything was fine.
Category: Service
Service Date: 11/30/2012
Review Created: 12/01/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Gulnara said she loved the service. They did a perfect job.
Category: Service
Service Date: 11/30/2012
Review Created: 12/01/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Deanna S. on 11/12/2012
Deanna said this business solved the problem on her vehicle when they said they were going to.
Category: Service
Service Date: 11/10/2012
Review Created: 11/12/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Kasra D. on 11/07/2012
Kasra said the customer service at this business was good.
Category: Service
Service Date: 11/05/2012
Review Created: 11/07/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Jill G. on 11/06/2012
Spoke with Jill's husband. He said he's in the market for a vehicle, but he doesn't know what make or model he wants or when he will be ready to purchase. He said the service advisors are very friendly and helpful. This business is very good to his wife and to him.
Category: Service
Service Date: 10/20/2012
Review Created: 11/06/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 4rating 4rating 4rating 4rating 4
Would
Recommend?
Yes
Irina said the only thing she didn't like about this business was that she had to wait two hours for her service.
Category: Service
Service Date: 10/22/2012
Review Created: 11/05/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 2rating 2rating 2rating 2rating 2
Would
Recommend?
No
Spoke with Patrick. He said he brought this vehicle in for the 10,000 mile maintenance check and he had this business check the stereo speakers because he thought they were blown. This facility told him there was nothing wrong with the speakers, but he is 100 percent sure they are blown. He said he was told his vehicle would be ready in and hour and a half to two hours, but the vehicle wasn't ready until 4 and a half hours later and he did not elaborate on the reason for the delay. He said his service advisor named Jadsa was kind of rude, but he chose not to elaborate. He suggested that this business listen to their customers more and have their vehicles ready on time. Their representatives should be more polite and courteous. He would not recommend this business based on this experience.
Category: Service
Service Date: 11/02/2012
Review Created: 11/05/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 2rating 2rating 2rating 2rating 2
Would
Recommend?
Yes
Robert said he brought his vehicle in early, but this business didn't get to it until later on in the morning. The vehicle was at this business for 2 whole days. They did fix the problem. There was no promise time because it was open ended. He said he is considering purchasing a vehicle some time next year. He doesn't have a make or model in mind, but it probably won't be a Volkswagen. This is his first Volkswagen and he has had problems with the computer chip, the transmission and the vacuum seal. It cost him $1000 this visit and the last time, it cost $3000. He said if he didn't have the insurance package, he would be screwed. This business could serve him better by hopefully starting work on the vehicle in the morning, when it is brought there in the morning.
Category: Service
Service Date: 10/24/2012
Review Created: 11/03/2012
This review was collected via phone interview by Customer Research Inc.
Displaying Review 51 - 60 of 201 in total
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