Lloyd's Glass


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

595 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
96% Would Recommend
Latest Review about 1 month ago
Review for Lloyd's Glass
Vince M. on 06/28/2013
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Thanks Robert"
I recently had my windshield replaced by the Fort Walton Beach store and the job was done sloppy. After calling and speaking with Andy the sales manager he argued with me that this was the best work they can do. After much discussion with him and not getting anywhere I called the home office and spoke with the assistant manager and he reassured me they can do better and would send me there best technician to so the job. He then stated if it still was not done to my satisfaction he would refund my money so I can have done somewhere else. Robert the technician came to my home and did a professional job and it looks great. I would have rated Lloyd's glass a 5 but poor management of the store in Fort Walton Beach left a sour taste in my mouth. If you need glass work done DO NOT USE the store in FWB but rather the one in Pensacola and ask for Robert. Thanks again Robert....great job.
Service Date: 06/28/2013
Review Created: 06/28/2013 11:40 AM
Ian L. at Lloyd's Glass responded on 07/10/2013
Mr Musick, Thank you for the constructive criticism of our Fort Walton shop and allowing us the opportunity to make things right. On behalf of our Sales Manager, I sincerely apologize for the way that things were initially handled. Please, at your earliest convenience, stop by one of our shops to pick up a complimentary box of our "Really Good" steaks to help with the sour taste that was left in your mouth. Thanks again