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Lloyd's Glass

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(769 Reviews)
78
Write a Review

Score Details

5 stars
88%
4 stars
6%
3 stars
1%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores™
2.5
ReScore™ Average
78
Net Promoter Score ®

Business Details

About

Looking for a new windshield, door glass, back glass or any auto glass related product? Lloyd's Glass, the auto glass professionals, will prove to be the right choice. Looking for a new windshield, door glass, back glass or any auto glass related product? Lloyd's Glass, the auto glass professionals, will prove to be the right choice.

Categories
Glass Repair, Windshield Repair, Auto Maintenance
Contact
(850) 476-6340
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (US & Canada)
6310 North Palafox Street Pensacola, FL 32503
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Lloyd's Glass' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(769 Reviews)
Write a Review
Recent Reviews
LR
Linda R.
FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/11/2011
verified customer Verified Customer
The replacement of my windshield was successful. However, when I got in my car after the installation I noticed that the driver side piece that goes along side the windshield was no longer straight. I told the gentleman at the counter that my car did not look that way when I arrive. He told drove my car back to the service area and came and said that there was nothing they did to cause the bowed portion of the on the side of the interior of the car. I also now had ink mark on my leather dash board below the bowed area. I never had a pen on my dash for any reason. I got no resolution just a emphatic not our fault we only cut around the seal. While I know I can not prove my car didn't look that way when I drove in and it is a matter of your word against mine. I have a black spot on the opposite side of the car interior. I can only theorize that perhaps the windshield slipped leaving a black smudge on the passenger side and dropped on the driver side to make it come loose. The only suggestion I got from the customer service rep (not Ian) was to come back next week and maybe another manager could take a lood at it. And do what I don't know. I was very disappointed as my car left your shop in worse shape than it went in. I can not recommend your company for windshield repair. I am also writing a letter to my insurance company to tell them about my experience with the service I received.
Not Recommended
This review was collected via phone interview by Customer Research Inc.
Barry L. from Lloyd's Glass responded on 05/27/2011 10:02 AM
Linda, Thank you very much for bringing the vehicle back in to our shop so that I could resolve these issues for you! I really appreciate you taking the time and apologize for the inconvenience that we caused you. I am very happy that we were able to satisfy you in the end and hope that you will consider us for future work! Sincerely, Ian Lintner Lloyd's Glass
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