ReScore Reviews™ (2)
96% Would Recommend
Latest Review 3 months ago
Review for Lloyd's Glass
Linda R. on 04/11/2011
The replacement of my windshield was successful. However, when I got in my car after the installation I noticed that the driver side piece that goes along side the windshield was no longer straight. I told the gentleman at the counter that my car did not look that way when I arrive. He told drove my car back to the service area and came and said that there was nothing they did to cause the bowed portion of the on the side of the interior of the car. I also now had ink mark on my leather dash board below the bowed area. I never had a pen on my dash for any reason. I got no resolution just a emphatic not our fault we only cut around the seal. While I know I can not prove my car didn't look that way when I drove in and it is a matter of your word against mine. I have a black spot on the opposite side of the car interior. I can only theorize that perhaps the windshield slipped leaving a black smudge on the passenger side and dropped on the driver side to make it come loose. The only suggestion I got from the customer service rep (not Ian) was to come back next week and maybe another manager could take a lood at it. And do what I don't know. I was very disappointed as my car left your shop in worse shape than it went in. I can not recommend your company for windshield repair. I am also writing a letter to my insurance company to tell them about my experience with the service I received.
Review Created: 04/11/2011
This review was collected via phone interview by Customer Research Inc.
Barry L. at Lloyd's Glass responded on 05/27/2011
Linda, Thank you very much for bringing the vehicle back in to our shop so that I could resolve these issues for you! I really appreciate you taking the time and apologize for the inconvenience that we caused you. I am very happy that we were able to satisfy you in the end and hope that you will consider us for future work! Sincerely, Ian Lintner Lloyd's Glass