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LMT Auto Repair

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,430 Reviews)
94
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ReScore Reviews

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
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1.0
ReScore Average
94
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Business Details

About

LMT Auto Repair specializes in foreign and domestic automotive repair for cars / trucks / SUVs and more. Conveniently located in Columbia Maryland with courtesy shuttle available for customers in the Columbia MD area.
We perform:
LMT Auto Repair specializes in foreign and domestic automotive repair for cars / trucks / SUVs and more. Conveniently located in Columbia Maryland with courtesy shuttle available for customers in the Columbia MD area.
We perform:
Complete Computer Diagnostics and Information Systems,
Complete Safety Analysis,
Drivability Problems,
Tune-ups,
Oil Changes,
Tires,
Brake repair specialists,
Mufflers and Exhaust Systems,
Steering and Suspensions,
Alignments,
Fuel System Services,
Coolant Systems,
Emission Repair Facility,
Air Conditioning Service and repair,
Electrical Systems,
Fleet Maintenance,
Engine Work - Repair or Replace,
Transmission Work - Repair or Replace, and
Maryland State Inspections.
LMT Auto Repair is staffed with certified technicians who are capable of handling all of your automotive needs. Whether you need something as simple as an oil change, or when there is a complex problem with your vehicle’s computer system, the team at LMT can handle the job. LMT Auto Repair maintains a staff of ASE certified technicians in order to provide the highest level of qualified care in the automotive repair industry.
We have been servicing the Howard County Maryland area for over 25 years including Ellicott City, Elkridge, Clarksville, Jessup, Savage, Laurel, Dayton, Glenelg, Glenwood, West Friendship, Woodbine & Marriottsville, Sykesville & Eldersburg in Carroll County and Catonsville and Arbutus in Baltimore County MD. All combined, the technicians at LMT Auto Repair have over 90 years of experience. Courtesy shuttle available for Columbia MD area.
...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(410) 730-3839

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
6440 Dobbin Center Way Ste A Columbia, MD 21045-4718
LMT Auto Repair's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,430 Reviews)

AA
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Amy A.
Ellicott City, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/11/2014
Horrible Customer Service and a Complete Scam
This place is an absolute JOKE. I was quoted a 4-hour window for a MD safety inspection. I dropped my car off at 8am, and when I called at 12:15, they weren't even planning to START it until after they ate lunch. When I mentioned the 4-hour window, they said "well you didn't say you needed it by a certain time." Well, when I agreed to the 4-hour window, I thought that meant 4 hours. not ALL DAY. After inspection, they said I needed 2 new front tires and an alignment, and quoted me $460-560. How dumb do I look? I bought 2 BRAND NEW front tires with lifetime warranty and an alignment that I was told would pass inspection for a total of $276 at a place with EXCELLENT customer service.

Well apparently, an alignment that meets state standards is not good enough for LMT because I didn't choose to spend twice as much there. They wouldn't even look at the paperwork I got from the place that did the alignment. They were rude and unfriendly when I tried to explain, and ultimately, I feel like they fraudulently took my money. Obviously I refuse to go back there and be treated like that, so I happily paid another place to do my inspection over (and passed with no issue). I fully intend to spread this bad experience by word of mouth to as many people possible and on as many social media sites as possible. I hope they understand that while their prices are ridiculous, customer service is priceless, and they clearly lack it.

Do not waste your money, your time, or your energy here.
Not Recommended
RON W. from LMT Auto Repair responded on 08/12/2014 12:58 PM
As far as your anger towards LMT Auto Repair, you should be directing that towards the shop that charged you and didn't correct your issue.  We did fail to complete your inspection within the 4 hour window. You dropped the vehicle off and we did take you to your office. Once we completed the inspection, we picked you up and you were able to make your 1:30 appointment.

As far as the inspection, we failed the front 2 tires and the fact that the vehicle pulled hard to the left.  Our estimate was to correct the issues.  We called you with an estimate and you declined our repairs. We did not pressure you about your decision.  We went out with you to show you the tires. 

When you returned Monday, we took you in first thing with no appointment.  The inspector road tested your vehicle and said that the vehicle still pulls left. At that point, he took you for a road test to show you the issue. The inspector did look at your paperwork and pointed out the camber was out 1degree which was causing the pull.

The other shop called and spoke with the inspector.The other shop had not road tested the vehicle. We gave him the state troppers name and phone number if he would like to contact him. They claimed that camber was not adjustable which it is! They  called us back a short time later and asked how much it would cost to adjust camber and what we do.

If that other shop had properly done the alignment, the vehicle would have passed the inspection and prevented tire wear.

Sounds to me you are directing your anger at the wrong person!!

Ron Winn
Lmt Auto Repair
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