ReScore Reviews™ (1)
Thank you for taking the time to talk with me about your experience. When your car was towed in not starting, we did diagnose the issue as a failed Ignition Control Module. When we replaced that and the car started, we found it was running rough and that was due to an old and clogged Fuel Filter which we also replaced. We charged you 2.5 hrs labor for the Diagnosing, testing and time to replace your failed parts. As for the parking brake cable, we did not notice it not working when you picked up your car and was not aware of any problem until you returned a week later saying it was not working. Unfortunately with your Cadillac being 26 years old, things do brake and parts are not that easy or cheap to source with vehicles that old. We do apologize for your recent experience with us. We appreciate your faith in us and not giving up on us. Our customer’s opinion of us is very important, as is their satisfaction. We look forward to ensuring that your next experience with us exceeds your expectations.
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