ReScore Reviews™ (4)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
91% Business Response
Latest Review 4 days ago
Katherine H. on 05/23/2017
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Katherine said she would recommend this business.
Vehicle: Ford Crown Victoria
Category: Service
Service Date: 04/21/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
KEN O. on 05/21/2017
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"great place"
fast service, they explain every detail of what work is going to be done
Vehicle: Chevrolet Corvette
Service Date: 05/17/2017
Review Created: 05/21/2017 03:28 PM
Fred B., Owner at Local Heroes Auto Service responded on 05/22/2017

Hi Ken,

Thank you for taking the time to provide a review of your experience. We hope that you continue to choose Local Heroes for any and all of your vehicle needs.

GISELLE P. on 05/20/2017
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"Very satisfied with outcome."
Despite having to wait a bit longer than usual for the problem I had (need of new battery), the service was good and my car is back running now! I believe they were extremely busy when I brought the car in, so that may mean they are so good that they overflow with work.
Vehicle: Ford Explorer
Service Date: 05/19/2017
Review Created: 05/20/2017 12:40 PM
Fred B., Owner at Local Heroes Auto Service responded on 05/22/2017

Hi Giselle,

Thank you for taking the time to provide a review. It was a pleasure meeting you and your mother in law. You were right about the busy part :) I'm sorry we couldn't get your vehicle back to you sooner, but I appreciate your understanding. I hope that you continue to choose Local Heroes for any and all of your vehicle needs. 

WAYNE H. on 05/20/2017
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"Accomplished current year SMOG Certification. "
Technician completed test in scheduled time.
Vehicle: Volvo S60
Service Date: 05/19/2017
Review Created: 05/20/2017 10:09 AM
Fred B., Owner at Local Heroes Auto Service responded on 05/22/2017

Hi Wayne,

Thank you for taking the time to provide a review. We are a full service shop, so if your vehicle is in need of anything we are here to help. 

Isrrael G. on 05/20/2017
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Isrrael said the business completed the repair in a timely manner.
Vehicle: Honda Accord
Category: Service
Service Date: 05/19/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner at Local Heroes Auto Service responded on 05/22/2017

Hi Isrrael, 

Thank you for taking the time to provide a review. We hope that you will return to Local Heroes if your vehicle needs any other services. If you ever have any questions, please feel free to give us a call.

MICHAEL F. on 05/19/2017
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"Great problem solvers."
Very friendly. I was at a loss what to do about failing the smog test extremely badly. Other places couldn't fix the problem. Local Heroes went from the start with a 'can do' attitude. They not only relieved my stress on the issue, but found and fixed the problem.
Vehicle: Chevrolet Corvette
Service Date: 05/18/2017
Review Created: 05/19/2017 08:47 AM
Fred B., Owner at Local Heroes Auto Service responded on 05/19/2017

Hi Michael,

Thank you for taking the time to provide such a wonderful review of your experience here at Local Heroes. It was a labor of love that we are proud to be a part of. We hope that you continue to choose Local Heroes in maintaining the health of your vehicle. Happy motoring! 

Bradley W. on 05/19/2017
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Bradley said this business provided good customer service.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 05/17/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
GEORGE B. on 05/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"My wife and I were very pleased with the service."
Shawn made the whole process very painless. Thank you Local Heroes.
Vehicle: Chrysler PT Cruiser
Service Date: 05/17/2017
Review Created: 05/18/2017 07:39 PM
Fred B., Owner at Local Heroes Auto Service responded on 05/19/2017

Hi George, 
Thank you for taking the time to provide a review. We appreciate you choosing Local Heroes in helping you keep your PT Cruiser running for many years to come. We look forward to seeing you for your next service.

Chad E. on 05/16/2017
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Chad said the business got them in and they completed the service.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/12/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner at Local Heroes Auto Service responded on 05/17/2017

Hi Chad,

Thank you for taking the time to provide a review. We are glad that we were able to get you in when it worked with your schedule. Thank you from all of us at Local Heroes!

Peter M. on 05/13/2017
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Peter said everything went well during his visit to this business and they got it done as quickly as possible.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/12/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner at Local Heroes Auto Service responded on 05/17/2017

Hi Peter,

Thank you for taking the time to provide a review of your experience here at Local Heroes. We hope that you will continue to choose us in maintaining the health of your vehicle.

John J. on 05/13/2017
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John said this business is the best.
Vehicle: Ford Ranger
Category: Service
Service Date: 05/04/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner at Local Heroes Auto Service responded on 05/17/2017

Hi John,

Thank you for taking the time to provide a review. We appreciate your feed and business. If you ever have any questions or need an appointment, don't hesitate to call. 

TONY S. on 05/12/2017
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"Great Place."
The technicians (Shawn) kept me informed throughout the time my car was in the shop. Very professional!
Vehicle: Chrysler Town & Country
Service Date: 05/09/2017
Review Created: 05/12/2017 08:37 AM
Fred B., Owner at Local Heroes Auto Service responded on 05/17/2017

Hi Tony,

Thank you for taking the time to provide a review. We make every effort to keep our customers informed through out the entire process. Thank you for choosing Local Heroes and we hope you continue to allow us the opportunity to maintain the health of your vehicle

Robert C. on 05/08/2017
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Spoke with September. She said this business was very straightforward, very courteous, and they provided timely service.
Vehicle: Toyota Camry
Category: Service
Service Date: 05/05/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner at Local Heroes Auto Service responded on 05/10/2017

Hi Robert/September,

Thank you for taking the time to provide a review of your experience. We appreciate your feedback and your business. All of us here at Local Heroes look forawrd to helping you maintain the health of your vehicle. 

YASUHIRO T. on 05/06/2017
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"Very good service"
The service was professional and done in the time that I was told.
The office is clean and comfortable to wait.
The people in the shop is friendly and very nice.
Vehicle: Toyota RAV4
Service Date: 05/05/2017
Review Created: 05/06/2017 09:42 AM
Fred B., Owner at Local Heroes Auto Service responded on 05/08/2017

Hi Yasuhiro,

Thank you for taking the time to provide a review. We hope that you will continue to choose Local Heroes to maintain the health of you Rav4. 

John H. on 05/05/2017
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John said this business was straightforward with everything. They did what they could to assist him.
Vehicle: Honda Element
Category: Service
Service Date: 05/02/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner at Local Heroes Auto Service responded on 05/08/2017

Hi John,

Thank you for taking the time to provide a review. We appreciate your feedback and look forward to the opportunity to service your vehicle in the future. Thanks again from all of us at Local Heroes!

KATHLEEN M. on 05/02/2017
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"Very helpful & professional& nice."
Had my Jeep smogged. Got an appointment same day I called. I definitely will go back.
Vehicle: Jeep Grand Cherokee
Service Date: 05/02/2017
Review Created: 05/02/2017 10:01 PM
Fred B., Owner at Local Heroes Auto Service responded on 05/03/2017

Hi Kathleen,

Thank you for taking the time to provide a review. We are thrilled to hear that you will continue to have your Jeep serviced here. From all of us here at Local Heroes, we are thrilled to have a new customer! 

YVONNE H. on 04/30/2017
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"Excellent Service!"
Great Service! I highly recommend them !
Vehicle: Ford Focus
Service Date: 04/29/2017
Review Created: 04/30/2017 10:21 AM
Fred B., Owner at Local Heroes Auto Service responded on 05/03/2017

Hi Yvonne,

Thank you for taking the time to provide a review of your experience and your recommendation. We value each of our customers and love to hear that they feel we are doing a great job. We hope that you continue to choose Local Heroes for any and all of your vehicle needs.

PARSA I. on 04/22/2017
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"Great service"
Friendly and helpful manager. Took my car in for failed smog and they diagnosed the problem and fixed it same day
Vehicle: Acura Integra
Service Date: 04/20/2017
Review Created: 04/22/2017 09:13 AM
Fred B., Owner at Local Heroes Auto Service responded on 04/24/2017

Hi Parsa,

Thank you for taking the time to provide a review of your experience at Local Heroes. We appreciate your business and hope that you continue to choose Local Heroes for any of your vehicle needs.

LIZ M. on 04/21/2017
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"Great service!"
We needed to have a "Star Station" smog test on one of our cars. I called Local Heroes because I pass by their shop all the time, and have noticed more and more cars being serviced by them, figured that's a good sign. Scheduled an apt. with Shawn, brought the car in, met Shawn and Sarah in the office, both were so nice, very knowledgable, and very professional. Service was excellent, mechanic did a great job. Waiting room/office is comfortable and clean. I learned that Local Heroes has been in business at this location for about 2 years now, that's why I kept seeing more and more cars there since they took over... because they do a good job! I'll definitely go back.
Vehicle: Mercedes-Benz 300SL
Service Date: 04/20/2017
Review Created: 04/21/2017 08:04 PM
Fred B., Owner at Local Heroes Auto Service responded on 04/24/2017

Hi Liz,

Thank you for taking the time to provide such a wonderful review. It was a pleasure meeting you and we hope that you continue to choose Local Heroes for any of your vehicle needs. Thank you again for your business and great review!

Alfonso M. on 04/21/2017
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Alfonso said this business had good service and were fast.
Vehicle: GMC Yukon
Category: Service
Service Date: 04/17/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner at Local Heroes Auto Service responded on 04/24/2017

Hi Alfonso,
Thank you for taking the time to provide a review of your experience at Local Heroes. We hope that you continue to choose Local Heroes for all of your vehicle needs.

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