Review for Lute Riley Honda Body Shop
Anna P. on 07/06/2012
Anna said when she walked into the lobby she told them her name and why she'd come in, but it was 45 minutes before anyone helped her. They didn't come to her and she had to go to them again. Anna stated the lady told her she didn't know she was there. Anna had to e-mail this business to find out if her vehicle was ready, but it wasn't ready when promised. She brought the vehicle in because of an accident, but it was damaged by hail while it was at this business. Once she found that out, this business told her to submit it to her insurance company. Her insurance company told her that was wrong, the insurance company contacted this business, and she didn't have to submit it to her company. It was 4 days later than promised, and the lady didn't give her a real reason. The lady told her it wasn't ready because of hail but it was not the full story. Anna wasn't kept adequately informed and she wasn't satisfied with communication because she had to e-mail them. She wasn't satisfied with the thoroughness of the estimator because throughout the process she wasn't kept up to date about what was going on. This business fixed the hail damage and she just got her vehicle back Saturday. Because of the customer service she received in the lobby, as noted above, she wasn't satisfied with treatment. Anna wouldn't recommend this business because of the customer service and because of the insurance situation.
Service Date: 06/22/2012
Review Created: 07/06/2012
This review was collected via phone interview by Customer Research Inc.