M. J. Sullivan Hyundai


Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

663 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
94% Would Recommend
100% Business Response
Latest Review 3 days ago
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service "
We were quite pleased with our recent visit to M.J.Sullivan for service.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 11:15 AM
Hughie S. at M. J. Sullivan Hyundai responded on 08/18/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director
 

BARTON T. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at it's best!"
Never any problem with service at MJ's, always fast and always a clean car when I leave.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 07:51 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/17/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director

Joseph C. on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good car good dealership"
Friendly efficient service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/16/2017 03:50 AM
Hughie S. at M. J. Sullivan Hyundai responded on 08/16/2017

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director
 

Kenneth A. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer is looked after. Recommendations done to keep vechile in top shape."
Outstanding service as always.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 06:42 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/16/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director
 

Roland V. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recently service could not be better"
Yes
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/15/2017 02:43 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/16/2017

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director
 

Vincent G. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff is friendly and professional "
Courtesy and friendly eger to meet your needs.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 01:50 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/16/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director
 

Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Knowledgeable, friendly staff.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 05:23 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/15/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director

Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always excellent customer care."
Always excellent customer care.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 04:54 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/15/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director

Linda P. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"M.J."
good service
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/12/2017 06:58 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/14/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director

JAMES S. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"MJ Sullivan: #1 in customer satisfaction."
As always, thanks for your prompt, efficient, courteous, and friendly service.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 09:54 AM
Hughie S. at M. J. Sullivan Hyundai responded on 08/11/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director

Donald M. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"120,000 service"
As always very happy
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/10/2017 05:43 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/11/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director

Sharon P. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Family and self have purchased cars from MJ Sullivan since 20's now in our 60's"
The service is efficient and expeditious. Every one is friendly and helpful.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/07/2017 05:10 AM
Hughie S. at M. J. Sullivan Hyundai responded on 08/07/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director
 

Verified Customer on 08/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"customer service; very pleasant"
no omplaints with my service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/07/2017 04:37 AM
Hughie S. at M. J. Sullivan Hyundai responded on 08/07/2017

Thank you for the  survey, we really appreciate your business!

Hugh Stevens
Service Director
 

Mary F. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department "
Car was serviced in a timely manner. Personnel kept me informed.
Vehicle: 2016 Hyundai Sonata Plu
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/06/2017 10:29 AM
Hughie S. at M. J. Sullivan Hyundai responded on 08/07/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director
 

LYNDA S. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Positive first experience!"
They met all expectations! Service was done in a timely manner and the staff was curtious and it was a postive first experience using the dealership.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/05/2017 08:20 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/07/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director
 

Lynn B. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
I appreciate MJ Sullivan's professional customer service. The service advisors and technicians are outstanding.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/04/2017 08:08 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/05/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director

Verified Customer on 08/03/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Displeased!"
Made an appointment to have a spare tire mounted on a rim and installed in an Elantra (which is sold without a spare as standard equipment). Tire should have been mounted before I arrived, but it was not ready causing an unnecessary 1 hour delay. I was quoted $320 for the job, but was presented with a $354 bill at check-out which was subsequently reduced to an acceptable level. Several years ago, the service department backed my new Elantra into a pole during "dealer prep" resulting in unnecessary damage to my new car. I am losing confidence in the MJ Sullivan service department based on these experiences.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/03/2017 02:31 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/04/2017

I'm sorry about your recent service visit. Unfortunately the spare tire kits fits several different models. For this reason we don't mount
tire till vehicles in shop. I do apologize for any inconvenience this may have caused.

Thank You
Hugh Stevens
Service Director

Cassy A. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service and friendly "
Needed an oil change and a couple recalls. Got me in and out in a timely manner and had an area for me to sit and work
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/26/2017
Service Type: Repair
Review Created: 08/03/2017 07:29 AM
Hughie S. at M. J. Sullivan Hyundai responded on 08/04/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director

PAMELA G. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly personnel and great service"
I bought my car here. I always come back to the dealer for service. Trust them for knowing their cars.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/02/2017 06:41 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/03/2017

Thank you for the great survey, we really appreciate your business!

Hugh Stevens
Service Director

Verified Customer on 08/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Room for improvement"
Will give them a second chance
But more Care should be taken to
Make sure things are put back.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/01/2017 06:25 PM
Hughie S. at M. J. Sullivan Hyundai responded on 08/02/2017

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director

Displaying Review 1 - 20 of 663 in total