ReScore Reviews™ (8)

ReScore
Overall Rating 4.6249987/5Overall Rating 4.6249987/5Overall Rating 4.6249987/5Overall Rating 4.6249987/5rating 4.6249987
Original
Overall Rating 1.625/5rating 1.625rating 1.625rating 1.625rating 1.625
92% Would Recommend
80% Business Response
Latest Review 2 days ago
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
convenient and courteous
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 11:16 AM
Bob S. at Maguire Hyundai responded on 09/19/2017

Dear Hyundai Santa Fe Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating! Thank You for your kind words.

I appreciate you taking time to score us. As always, we lookforward to serving you again.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Harjinder J. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time and respectful to the customer."
Cliff Beckley Is very polite and professional. Very helpful in taking care of my need.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 03:03 PM
Bob S. at Maguire Hyundai responded on 09/13/2017

Dear Hyundai Sonata Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating!

Each and every day we strive for "5".  We value your time and your business.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Jacqueline H. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly"
very good
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/11/2017 11:05 AM
Bob S. at Maguire Hyundai responded on 09/13/2017

Dear Hyundai Sonata Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating!

Each and every day we strive for "5".  We value your time and your business.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Verified Customer on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 09/07/2017 05:36 AM
Bob S. at Maguire Hyundai responded on 09/11/2017

Dear Hyundai Sonata Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating! Thank You for your kind words.

I appreciate you taking time to score us. As always, we lookforward to serving you again.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Verified Customer on 09/05/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Had to ask what they did to find out what they DIDN'T do."
I don't know what they did..I had to read it on the bill.Rotate tires? if they did, they did not reset my tire pressure ..Same tire registering low.Did not wash the car..as stated..did not fill out my maintenance record....Almost $70..No I wont go there again.. Seems to me oil changes should be included in the lease agreement..And listing Ithaca NY as hazardous driving means i must pay $70 every 3k..NY city is hazardous driving conditions..NOT Ithaca.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/05/2017 06:08 AM
Patricia R. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Safety recall and More , a place that is attentive as soon as you come through the door! :-) "
Prompt, courteous , thorough and knowledgeable staff , from start to finish.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/04/2017 03:24 PM
Bob S. at Maguire Hyundai responded on 09/11/2017

Dear Hyundai Santa Fe Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating! Thank You for your kind words.

I appreciate you taking time to score us. As always, we lookforward to serving you again.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Anthony M. on 09/04/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Too many surveys."
Can't anyone provide a product or service nowadays without asking for a survey. It's ridiculous.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/04/2017 05:57 AM
James L., District Manager at Maguire Hyundai responded on 09/07/2017

Thank you, we appreciate your feedback

Wayne C. on 08/30/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service Mgr."
Not satisfied with review and did nothing to address issue with the car's alignment problems other than to blame others.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 08/30/2017 07:42 AM
Bob S. at Maguire Hyundai responded on 08/30/2017

Hello Mr. C.

You made an appointment with us on 8/24/2107 to perform an alignment check. We performed an alignment check and informed you that the alignment was in fact out. We had also informed you about the condition of your tires. You declined to have us perform the alignment because you had already made arrangement for new tires at another shop. You had told us the tire place was going to perform the alignment. We did what you had asked to do.

Bob Sullivan
Maguire Hyundai

Marian H. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and professional service!"
My recent visit was handled efficiently and the staff are very courteous and explain everything in detail.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 08/28/2017 07:24 AM
Bob S. at Maguire Hyundai responded on 08/28/2017

Dear Hyundai Sonata Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating!

Each and every day we strive for "5".  We value your time and your business.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Verified Customer on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
clear communication, quick service. Much improved over a few years ago.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/20/2017 04:06 PM
Bob S. at Maguire Hyundai responded on 08/21/2017

Dear Hyundai Elantra Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating!

I appreciate you taking time to score us. As always, we lookforward to serving you again.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Richard B. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
good service
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/18/2017 07:52 AM
Bob S. at Maguire Hyundai responded on 08/18/2017

Dear Hyundai Elantra Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating! Thank You for your kind words.

I appreciate you taking time to score us. As always, we lookforward to serving you again.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Check Up 8-16-17"
Nice People!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 01:22 PM
Bob S. at Maguire Hyundai responded on 08/17/2017

Dear Hyundai Sonata Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating!

Thank you for your kind words and have a great wekend.

I appreciate you taking time to score us. As always, we lookforward to serving you again.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Kyle R. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good As Usual"
Always a pleasure to get service here!
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:13 PM
Bob S. at Maguire Hyundai responded on 08/15/2017

Dear Hyundai Elantra Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating!

I appreciate you taking time to score us. As always, we lookforward to serving you again.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Kary M. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Communication, honesty & helpfulness"
Excellent! There is truly nothing they could have done better!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 08/08/2017 12:49 PM
Bob S. at Maguire Hyundai responded on 08/08/2017

Dear Hyundai Sonata Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating!

Each and every day we strive for "5".  We value your time and your business.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Hilary J. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good experience
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 11:43 AM
Bob S. at Maguire Hyundai responded on 08/08/2017

Dear Hyundai Santa Fe Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating!

Each and every day we strive for "5".  We value your time and your business.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Larry E. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Great service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/01/2017 06:00 PM
Bob S. at Maguire Hyundai responded on 08/02/2017

Dear Hyundai Santa Fe Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating!

Each and every day we strive for "5".  We value your time and your business.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

Nicholas M. on 08/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review"
Survey
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/01/2017 04:22 AM
Bob S. at Maguire Hyundai responded on 08/01/2017

Dear Hyundai Sonata Owner,

Thank you for completing Hyundai's Service Experience Survey and your 4 Star Rating!

Each and every day we strive for "5".  We value your time and your business. We will do our best to acheive a 5 Star on you next visit.

Thank you for choosing Maguire Hyundai for your service and repair needs.

I apologize your vehicle wasn't washed. Please feel free to stop by anytime and we'll be happy to wash it for you.

Sincerely,
Bob Sullivan
Maguire Hyundai

Tanya B. on 07/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review on last service experience"
The front desk guys are friendly, helpful and nice. They work with me all the time to provide the best service!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 07/28/2017 03:05 PM
Bob S. at Maguire Hyundai responded on 07/31/2017

Dear Hyundai Elantra Owner,

Thank you for completing Hyundai's Service Experience Survey and your 4 Star Rating!

Each and every day we strive for "5".  We value your time and your business. We will do our best to acheive a 5 Star on you next visit.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan
Maguire Hyundai

Karen H. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service."
Polite, caring, professional service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/19/2017
Service Type: Repair
Review Created: 07/25/2017 01:24 PM
Bob S. at Maguire Hyundai responded on 07/27/2017

Hello Ms. Hays,

My name is Bob Sullivan with Maguire Hyundai. I tried calling you and left you a couple of messages. Since then Doug has told me that you thought One Star was good. I would like to send you another survey if that's ok with you. If you could fill it out again that would be greatly appreciated.
Thank You

Bob Sullivan
Maguire Hyundai

Verified Customer on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service "
As always a great job!
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/18/2017 03:55 PM
Newuser@surecritic
Robert S. at Maguire Hyundai responded on 07/19/2017

Dear Hyundai Tucson Owner,

Thank you for completing Hyundai's Service Experience Survey and your 5 Star Rating!

Each and every day we strive for "5".  We value your time and your business.

Thank you for choosing Maguire Hyundai for your service and repair needs.

Sincerely,
Bob Sullivan

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