Mankato Crank And Chrome


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

488 Reviews

ReScore Reviews™ (1)

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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
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100% Would Recommend
Latest Review about 2 months ago
Dakota S. on 10/24/2014
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Dakota said this business tried to charge him 20 times more than it was needed for the work being done. He went to another business and they told him that it should only cost about $100 to $200. This business was trying to charge him $900 and he was not ok with this. He would not go back to them or recommend them for any crank or chrome services. He would recommend them however for tire rotations.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/17/2014
Review Created: 10/24/2014
This review was collected via phone interview by Customer Research Inc.
Matt R. at Mankato Crank And Chrome responded on 10/28/2014

I don't know who the "other business" is but there must have been some type of communication barrier between you and I or you and the "other business".  What you are stating is over exaggerated if not impossible.  We are always very clear about what is needed and what can wait.  Nobody at our shop "tried to charge" you anything.  What we gave you was a list of recommendations and an itemized cost estimate for the repairs using the best parts available. No customer is pressured or obligated to buy anything.  You can call us anytime or pick up a copy of the written estimate so you can get more specific information.  I apologize if me or my staff failed to deliver the information in a manner you can digest.  I've posted the vehicle concerns and recommendations below.  

CUSTOMER CONCERN:  Vehicle is overheating and leaking coolant, steam from under hood, big puddles under car, check engine light is on.

DIAGNOSIS:  Found crack in left radiator tank, Very low coolant level.
NOTES:  Recommend replacing radiator along with other affected (potentially damaged from overheat) components.  Upper radiator hose should be replaced at same time due to condition and the opportunity to combine job with radiator replacement and reduce future labor cost.  

Parts: 

-Radiator
-Upper radiator hose
-Thermostat & Gasket
-Coolant

Labor:

Remove & Replace Radiator, Thermostat, Upper Radiator Hose, Reverse flush cooling system,  Cooling system pressure test.

Parts & Labor: $898.56  Includes: Tax, shop supplies & all aplicable fees.

Total Labor: $510.29
Total Parts: $363.64 




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