Marin Express Lube & Diagnostic Center


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

426 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review about 12 hours ago
MICHAEL P. on 12/04/2016
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"Professional experience service"
I've been taking my car to Marin Express Lube for 2 years they have always demonstrated professional courtesy but the upmost honesty.
Vehicle: Cadillac DeVille
Service Date: 12/02/2016
Review Created: 12/04/2016 01:17 PM
Margaret C. on 11/29/2016
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Spoke with Richard. He said he had to call the business and they gave him a quote. After the service was performed, the price was much higher than the quote.
Vehicle: Volvo XC70
Category: Service
Service Date: 11/25/2016
Review Created: 11/29/2016
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/30/2016

Hello Margaret,

 There is no Richard that works at our business. I apologize for any confusion but unfortunately you must have called a different shop for a price and by mistake stumbled into ours. We been here 27 years. I can assure you that if you compare our price with others for your types of vehicles, we will be one of the lower prices you will find. Your 2008 Volvo and 2006 Audi do use full synthetic and cartridge filters which is the increase in price. I wish you would have mentioned something at the time of payment so we could have cleared up any misunderstandings. Thank you.

Peter Jizrawi
Owner
Marin Express Lube and Diagnostic Center

Hortense F. on 11/19/2016
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Hortense said she had a very good experience at this business but there is always room for improvement.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 11/14/2016
Review Created: 11/19/2016
This review was collected via phone interview by Customer Research Inc.
ANNETTE P. on 11/14/2016
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"Excellent service great prices"
Clear communication, reasonable prices, completed on a timely way. What more can you ask for?
Vehicle: BMW 535i
Service Date: 11/12/2016
Review Created: 11/14/2016 08:15 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/14/2016

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

VALERIO R. on 11/11/2016
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"Great service"
Fast service
Vehicle: Ford Fusion
Service Date: 11/10/2016
Review Created: 11/11/2016 07:12 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/11/2016

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Jake B. on 11/09/2016
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Jake said the business was pretty good and very quick. They gave him no problems at all.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 11/04/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/11/2016

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Daniel S. on 11/09/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Daniel said the employees who did the work at the business provided him with good customer service. The employee who charged him for the service was not willing to answer some of the questions he had about what was done on his vehicle. He had been told that they would clean the inside, wash the windows and do other services on it, but it was not vacuumed nor were the windows cleaned. He doubts that the other services mentioned were provided.
Vehicle: Honda Civic
Category: Service
Service Date: 11/05/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
Milton D. on 11/09/2016
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Milton said the business did a good job.
Vehicle: Honda Accord
Category: Service
Service Date: 11/07/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/11/2016

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Sandra B. on 11/05/2016
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Sandra said the service at this business was great. They are a professional, kind and knowledgeable staff. She would recommend them for service.
Vehicle: Honda CR-V
Category: Service
Service Date: 11/02/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/07/2016

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Viet D. on 11/04/2016
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Viet said this business was very attentive and the service was great. The technician, Van, was great.
Vehicle: Honda CR-V
Category: Service
Service Date: 10/31/2016
Review Created: 11/04/2016
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/05/2016

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

LAURENCE C. on 11/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change and Service"
Could not have been better
Thanks
Larry Castle
Vehicle: Toyota Prius
Service Date: 11/02/2016
Review Created: 11/03/2016 09:13 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/05/2016

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Pablo R. on 10/28/2016
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Pablo said he really liked this business.
Vehicle: Nissan Frontier
Category: Service
Service Date: 10/25/2016
Review Created: 10/28/2016
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/30/2016

Thank you for choosing Marin Express Lube for your auto services

Evora B. on 10/26/2016
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Evora said the service was awesome.
Vehicle: Toyota RAV4
Category: Service
Service Date: 10/24/2016
Review Created: 10/26/2016
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/22/2016

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

SHELLEY A. on 10/23/2016
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"Customer service "
Great as always
Vehicle: Ford Expedition EL
Service Date: 10/22/2016
Review Created: 10/23/2016 06:04 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/23/2016

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Sean G. on 10/22/2016
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Sean said he was overall, very satisfied with the service at this business. He stated they did a good job and were quick. He also mentioned they run a good facility and he would recommend them to others.
Vehicle: Acura MDX
Category: Service
Service Date: 10/19/2016
Review Created: 10/22/2016
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/24/2016

 

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

JEFFREY H. on 10/14/2016
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"They do it right"
Have been coming here for many years. Never any problems. The staff is courteous and professional.
Vehicle: Toyota Highlander
Service Date: 10/12/2016
Review Created: 10/14/2016 08:47 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/14/2016

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Victor J. on 10/14/2016
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Victor said he would recommend the business for service.
Vehicle: Ford Explorer
Category: Service
Service Date: 10/10/2016
Review Created: 10/14/2016
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/14/2016

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

AMIRGHOLI G. on 10/08/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"some metal around batteri stay .I said manyq time to check that but still there is think I have to show you guys to fixet"
always taking care good .thank you piter .windy and symon .
Vehicle: Nissan Xterra
Service Date: 10/06/2016
Review Created: 10/08/2016 11:12 AM
MARVIN B. ReScore Review on 10/05/2016
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Management cares about its customers "
I appreciate fact that the owner of Marin Express Lube responded to my complaint. After discussing the matter I feel confident that I will continue to do business with them. They truly care that every customer is satisfied with their service.
Vehicle: Lexus GS 300
Service Date: 10/03/2016
Review Created: 10/04/2016 08:57 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Extremely long wait time for oil/filter change because they did not have required air filter. "
Staff apologized for very long wait time. Said they would provide a "discount" if I returned to replace spark plugs. Why not discount for the current service which was very poor? The offer was insulting.
Vehicle: Lexus GS 300
Service Date: 10/03/2016
Review Created: 10/04/2016 08:57 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/05/2016

We at Marin Express Lube and our staff apoligize for the time wait and the inconvenience. We know that you are a long time customer. We will be sending you a gift card in the mail to show our appreciation for your business and that we do care about our customers. Thanks again and hope you understand. Owner Peter Jizrawi.

Osmar M. on 10/04/2016
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Osmar said it was great.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 10/01/2016
Review Created: 10/04/2016
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/05/2016

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Displaying Review 1 - 20 of 426 in total