Marin Express Lube & Diagnostic Center


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

460 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review about 6 hours ago
Noah K. on 04/16/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Noah said he went to this business for a smog at 12:30 and did not leave until 2:40. He noted that several other people arrived after him and left before him. They charged him $50 to remove the engine cover. If he knew they were going to charge for that he would have removed it himself. When he finally did pull out to leave his radio did not work, so he had to take it back to them. His vehicle did pass the smog, and everyone there was nice but his experience with them was a hassle. He has had better experiences with them in the past, and because of this he will continue to go to them for service.
Vehicle: Chevrolet Astro
Category: Service
Service Date: 04/13/2016
Review Created: 04/16/2016
This review was collected via phone interview by Customer Research Inc.
Walter R. on 09/17/2013
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Walter said he brought is vehicle in for a smog test and it sat for a long time before they began to service it.
Vehicle: BMW 525i
Category: Service
Service Date: 09/14/2013
Review Created: 09/17/2013
This review was collected via phone interview by Customer Research Inc.
Rune H. on 02/19/2013
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Rune said the business waited until he got there to tell him the repair was going to take several more hours to complete. He said it took so long he had to get to another appointment, and he couldn't have the smog test completed. Rune said the business told him he needed coolant, but didn't even offer to top off what was remaining. He said he wouldn't return there.
Vehicle: Volkswagen Golf
Category: Service
Service Date: 02/16/2013
Review Created: 02/19/2013
This review was collected via phone interview by Customer Research Inc.
SHANNON D. on 02/08/2013
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"If the CEL is on smog test will fail"
I was a little surprised that you went ahead with the smog check after knowing that the truck wouldn't pass because the CEL was on when your guy moved it. Why not just tell me to bring it back after I had it fixed instead of having me pay for something you knew would fail?
Vehicle: Ford Pickup
Service Date: 02/07/2013
Review Created: 02/08/2013 01:36 PM
David G. on 11/02/2012
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
David said he went to this business and they charged him $150 to do a diagnostic and smoke check. He would not recommend this business to others based on this experience.
Vehicle: Ford Pickup
Category: Service
Service Date: 10/30/2012
Review Created: 11/02/2012
This review was collected via phone interview by Customer Research Inc.
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