Mark Zimmerman Hyundai


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

366 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.7142871/5Overall Rating 4.7142871/5Overall Rating 4.7142871/5Overall Rating 4.7142871/5rating 4.7142871
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Peggy M. on 08/17/2017
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"Professional and friendly service!"
From the service attendant to the shuttle driver, I had an excellent experience to have my car serviced.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 10:54 AM
Carolyn H. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficiency "
Efficient & Helpful
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/16/2017 06:03 AM
James W. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick on time service"
Had to have a recall completed. Showed up at scheduled time, taken in promptly and service completed very timely.
Vehicle: 2008 Hyundai Entourage
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 11:14 AM
Saktidasan R. on 08/14/2017
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"Great technicians and customer support"
I am happy with zimmerman service team and i appreciate drew tippe (service consultant) for his guidance and support, keep up the good work
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/14/2017 03:58 PM
Dave L E. at Mark Zimmerman Hyundai responded on 08/15/2017

Thank you for taking the time to respond. I will pass your comments on to our team and Drew! We truly appreciate your business. Thanks again!
Dave

Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Hyundai Service"
The service team at Zimmerman Hyundai has treated me professionally as well as courteously and had the knowledge needed to service my vehicle.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 08:04 PM
Dave L E. at Mark Zimmerman Hyundai responded on 08/15/2017

Thank you for taking the time to respond.  I will pass your comments on to our team! We truly appreciate your business. Thanks again!
Dave

Wayne R. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Friendly people
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/11/2017 03:30 PM
Dave L E. at Mark Zimmerman Hyundai responded on 08/15/2017

Thank you for taking the time to respond. If you have any suggestions so that we can even improve to a perfect score in the future, please let us know. I will pass your comments on to our team! We truly appreciate your business. Thanks again!
Dave

Joe P. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Exellent."
Completed repair, thus fan functions again.
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/11/2017 05:53 AM
Dave L E. at Mark Zimmerman Hyundai responded on 08/11/2017

Thank you for filling out the survey. We truly appreciate your business, and we always welcome suggestions to serve you better. We hope we can earn the top scores on your next visit.  Thanks again!

Donald R. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service manager and great techs."
Good experience.
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/08/2017 08:12 PM
Dave L E. at Mark Zimmerman Hyundai responded on 08/10/2017

Oh, thank you so much. I will pass your comments on to our team! We truly appreciate your business. Thanks again!

Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
Fast, honest and dependable as always.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 11:51 AM
Dave L E. at Mark Zimmerman Hyundai responded on 08/10/2017

So sorry to hear about your concerns, but the same people that have strived to provide your care in the past will still be here to service all your automotive needs in the future. We would look forward to getting a chance to show you how this change will even make us better. 
Dave 

Richard L. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and friendly service"
My recall was taken care of quickly. Service personnel were extremely helpful and friendly.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/07/2017 09:57 AM
Dave L E. at Mark Zimmerman Hyundai responded on 08/08/2017

Oh, thank you so much. I will pass your comments on to our team! We truly appreciate your business. Thanks again!
Dave

Alan A. on 08/07/2017
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"great Service at Zimmerman Hyundai"
I just returned from vacation to discover that your dealership has been purchased by the McGrath entity. From a service standpoint, I have never received the type of service from them that I have from you. I hope this has changed since I last took a vehicle there over 8 years ago.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 08/07/2017 09:06 AM
Dave L E. at Mark Zimmerman Hyundai responded on 08/08/2017

I appreciate your concerns but we are excited about the upcoming changes here and will to improve to even give better customer service in the future. Your satisfaction will always be our number 1 goal and that will never change. Thank you for your continued business. Dave

Kevin J. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing"
Drew tippie was amazing to work with, as was the entire service center in general!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/26/2017
Service Type: Repair
Review Created: 08/06/2017 11:38 AM
Dave L E. at Mark Zimmerman Hyundai responded on 08/08/2017

Oh, thank you so much. I will pass your comments on to our team! We truly appreciate your business. Thanks again!

Dennis B. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Dealership to Have Service Your Vehicle"
Reliable, trustworthy, professional Service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/04/2017 11:20 AM
Shelli B., Assistant Service Manager at Mark Zimmerman Hyundai responded on 08/04/2017

Oh, thank you so much. I will pass your comments on to our team!  We truly appreciate your business.  Thanks again!

Keith P. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Great Service!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/02/2017 07:28 AM
Shelli B., Assistant Service Manager at Mark Zimmerman Hyundai responded on 08/02/2017

Thanks so much!  It always makes our day to hear that things were great!  Thanks so much for your business, too!  Have a great week!

Sarah R. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, fast service "
Good experience
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/01/2017 07:33 PM
Shelli B., Assistant Service Manager at Mark Zimmerman Hyundai responded on 08/02/2017

Great to hear!  Thanks so much and thank you for your business.  We really appreciate it.  Have a great week!

Jeffrey C. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I always receive excellent and timely service from Zimmerman.
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/31/2017 10:16 AM
Shelli B., Assistant Service Manager at Mark Zimmerman Hyundai responded on 07/31/2017

So good to hear!  Thanks so much!  And thanks for bringing your Elantra to Zimmermans!!

Maruthichandra S. on 07/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Customer friendly."
I have visited this facility for inspection of my Hyundai car's recall. the experience is simply awesome.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 07/30/2017 07:57 PM
Shelli B., Assistant Service Manager at Mark Zimmerman Hyundai responded on 07/31/2017

Thanks so much!  I will pass your comments on to Drew and his team!  We really appreciate your business!  Have a great week!

Norman B. on 07/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest, trustworthy, and knowledgeable"
Absolutely wonderful in every way. They have the customers best interests in mind !
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/25/2017
Service Type: Repair
Review Created: 07/29/2017 06:33 AM
Shelli B., Assistant Service Manager at Mark Zimmerman Hyundai responded on 07/31/2017

Thank you, thank you, thank you!  We appreciate what you've said!  And we appreciate your business.  Have a great week!

Verified Customer on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mr. RH"
They always handle things great.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 07/25/2017 10:48 AM
Shelli B., Assistant Service Manager at Mark Zimmerman Hyundai responded on 07/25/2017

Thank you so much!  Glad to hear that everything got handled promptly!  And thanks so much for completing the survey!  We really appreciate your business!

Stephanie F. on 07/24/2017
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"Fantastic job fitting me in on my tight travel schedule. "
I was on a 5 week road trip and needed an oil change. I'm not from the area, but Zimmerman was able to fit me in on my tight travel schedule. Great Job!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/24/2017 12:17 PM
Shelli B., Assistant Service Manager at Mark Zimmerman Hyundai responded on 07/24/2017

So glad you could stop by!! We were more than happy that you gave us a call! Thanks so much for your kind words....the pleasure was ours. Safe travels to you! 

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