ReScore Reviews™ (4)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
99% Would Recommend
Latest Review 4 days ago
Steven L. on 12/15/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Steven said this business had his vehicle all day. The instrument cluster part they installed did not work and the part was defective. A new part has been ordered and they are waiting for this to be delivered.
Vehicle: Ford Mustang
Category: Service
Service Date: 12/09/2015
Review Created: 12/15/2015
This review was collected via phone interview by Customer Research Inc.
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Marty D., Owner at Marty's Auto Works responded on 01/17/2016

We have made this issue right with the customer and he is now pleased with Marty's Auto Works. 


Pete D. on 05/15/2014
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Pete said he drove his vehicle today and it broke down on him. Marty is a top man. He has been going to this business for 34 years.
Vehicle: Buick LeSabre
Category: Service
Review Created: 05/15/2014
This review was collected via phone interview by Customer Research Inc.
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Marty D., Owner at Marty's Auto Works responded on 05/29/2014

We picked Pete's vehicle up from his home, fixed the problem,
washed & cleaned his car and delivered it back to his home free of charge.  Needless to say, he is still a very HAPPY LOYAL customer of Marty's Auto Works.  

Kieth J. on 11/08/2013
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Kieth said he had to finish the work they started after he got home. The hose clamp to the radiator wasn't installed fully. He had to finish it because it was leaking fluid all over his garage floor. If this is what they call quality control, it's bologna so he's not going back and won't recommend them for this reason.
Vehicle: Ford Mustang
Category: Service
Service Date: 10/04/2013
Review Created: 11/08/2013
This review was collected via phone interview by Customer Research Inc.
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Marty D., Owner at Marty's Auto Works responded on 11/12/2013

The "bologna" is in the customers hands on this one.  We explained to Mr. Jackson that his vehicle has a blown head gasket and this is likely what caused the hose to come off (due to over pressurization).  We also explained to Mr. Jackson that this engine has excessive metal in the crank case which indicates that the engine was previously severely over heated and also has a timing chain noise.  A replacement engine was recommended but Mr. Jackson only requested a replacement radiator and we were CLEAR that this would NOT repair the problem and now he is upset for no valid reason.  

Gene S. ReScore Review on 10/22/2013
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Gene said he received a call and reconciled with the business. He was offered free services that he may be using in the future.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 09/20/2013
Review Created: 10/08/2013
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Gene said his visit to this business was not that good. His vehicle was 2-3 days later but he was not kept informed about the vehicle. When he picked it up, the vehicle was still knocking. He thought changing the tie rod bearings would quiet the noise but it did not, so he said the vehicle was not completely fixed.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 09/20/2013
Review Created: 10/08/2013
This review was collected via phone interview by Customer Research Inc.
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Marty D., Owner at Marty's Auto Works responded on 10/19/2013

After reviewing options that were offered to Gene he chose the more affordable option with NO guarantee knowing that it would NOT proberly fix the vehicle.  He informed us that he intended to trade this vehicle in and simply wanted the least expensive option.  When this did not prove to be a lasting repair Marty's Auto Works chose to offer Gene a partial credit.  This vehicle was subsequently traded in and Gene was happy with our offer and has agreed to correct his review.  

Clay F. on 06/10/2013
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Clay said he called the business when they were ordering the heads for his vehicle. The parts were refurbished and one had a notch on it, but it was not supposed to, so they had to order another one. He had to bring back his vehicle because his oil pump was clogged. He said the business was supposed to flush the oil and gunk out. He would not recommend the business based on this experience.
Vehicle: GMC Sierra
Category: Service
Service Date: 05/15/2013
Review Created: 06/10/2013
This review was collected via phone interview by Customer Research Inc.
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