ReScore Reviews™ (4)
We have made this issue right with the customer and he is now pleased with Marty's Auto Works.
We picked Pete's vehicle up from his home, fixed the problem,
washed & cleaned his car and delivered it back to his home free of charge. Needless to say, he is still a very HAPPY LOYAL customer of Marty's Auto Works.
The "bologna" is in the customers hands on this one. We explained to Mr. Jackson that his vehicle has a blown head gasket and this is likely what caused the hose to come off (due to over pressurization). We also explained to Mr. Jackson that this engine has excessive metal in the crank case which indicates that the engine was previously severely over heated and also has a timing chain noise. A replacement engine was recommended but Mr. Jackson only requested a replacement radiator and we were CLEAR that this would NOT repair the problem and now he is upset for no valid reason.
After reviewing options that were offered to Gene he chose the more affordable option with NO guarantee knowing that it would NOT proberly fix the vehicle. He informed us that he intended to trade this vehicle in and simply wanted the least expensive option. When this did not prove to be a lasting repair Marty's Auto Works chose to offer Gene a partial credit. This vehicle was subsequently traded in and Gene was happy with our offer and has agreed to correct his review.