Marysville Ford


Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

369 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
89% Would Recommend
96% Business Response
Latest Review about 11 hours ago
KENNETH P. on 09/21/2017
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"Line X"
After buying my F-150 at Marysville Ford I shopped around for Line X pricing. Marysville Ford was the lowest price I found. I dropped off my truck Monday morning expecting to pick it up that night. Mackenzie called and was very apologetic about a scheduling error with the Line X dealer and assured me the job would be done the next day and that she discussed a discount with the vendor to compensate me for my inconvenience. When I picked up my truck on Tuesday I received a great product and a $100.00 discount. Good job Mackenzie and Marysville Ford.
Vehicle: Ford F-150
Category: Service
Service Date: 09/12/2017
Review Created: 09/21/2017 01:14 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/21/2017

Thank you for leaving us such a wonderful review, Kenneth. We appreciate your business, and we're very glad to hear everything went so well. We look forward to working with you again! 

Thank you,

Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
ALBERT B. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Sean was great and kept me informed even when the news wasn't what I had hope for."
Great service tech
Vehicle: Ford Focus
Category: Service
Service Date: 09/16/2017
Review Created: 09/20/2017 04:36 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/20/2017

Thank you for your kind words, Albert. We're glad to hear everything went well. Please feel free to let us know if there's ever any way we can improve. Thanks! 

Thank you,

Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
DONGMEI L. on 09/20/2017
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"Perfect "
Thanks
Vehicle: Ford Edge
Category: Service
Service Date: 09/15/2017
Review Created: 09/20/2017 03:35 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/20/2017

Thank you for the 5 star rating, Dongmei. See you next time!

Thank you,

Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
BILL F. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Warranty and service "
Completed warranty work and replaced rear brake pads. Pleased with work completed. Pleased with everyone I talked with as they were efficient and pleasant.
Vehicle: Ford Super Duty F-250 SRW
Category: Service
Service Date: 09/14/2017
Review Created: 09/20/2017 03:04 PM
CHARMAINE M. on 09/20/2017
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"Quality Service "
I love how professional and fast the personnel are at the service department. The new building is great too!
Vehicle: Ford Escape
Category: Service
Service Date: 09/16/2017
Review Created: 09/20/2017 02:57 PM
BILL O. on 09/20/2017
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"Very nice staff and facility"
Nice
Vehicle: Ford Fusion
Category: Service
Service Date: 09/13/2017
Review Created: 09/20/2017 02:43 PM
KARL S. on 09/20/2017
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"New facility, clean, well lite, courteous & timely on the warranty work."
see abouve comments, please
Vehicle: Ford Transit Cargo Van
Category: Service
Service Date: 09/15/2017
Review Created: 09/20/2017 02:33 PM
ANGELA M. on 09/20/2017
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"Great, friendly, quick"
Service appointment made within 2 days of calling. Once there, my car was taken into the bay immediately. Service was completed in a timely manner. Front line staff was friendly and professional.
Vehicle: Ford Escape
Category: Service
Service Date: 09/14/2017
Review Created: 09/20/2017 02:11 PM
VICKI P. on 09/19/2017
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"Recall service"
Easy to schedule. Work performed in a timely manner.
Vehicle: Ford Escape
Category: Service
Service Date: 09/12/2017
Review Created: 09/19/2017 07:02 AM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/19/2017

Thank you for the 5 star review, Vicki. We appreciate you!


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
PATRICIA D. on 09/16/2017
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"Everyone was very nice and and made you feel very comfortable."
Excellent service.
Vehicle: Ford Escape
Category: Service
Service Date: 09/12/2017
Review Created: 09/16/2017 02:56 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/18/2017

We appreciate your business, Patricia. Thank you for the 5 star review! 


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
TED E. on 09/16/2017
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"Friendly efficient service"
Friendly efficient service
Vehicle: Ford Focus
Category: Service
Service Date: 08/28/2017
Review Created: 09/16/2017 08:46 AM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/18/2017

Thank you for the 5 star review, Ted. We appreciate your business! 


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
BERT R. on 09/15/2017
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"Good Service"
I received great service and am happy i brought my car here.
Vehicle: Ford Focus
Category: Service
Service Date: 09/11/2017
Review Created: 09/15/2017 04:43 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/15/2017

We're glad to hear your visit went well, Bert. Thank you for the 5 star review!


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
JIM H. on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Dealership is close to my home"
Your customer service could be better....talk to evergreen Ford in Issaquah for tips on OUTSTANDING service
Vehicle: Ford Super Duty F-250
Category: Service
Service Date: 09/12/2017
Review Created: 09/15/2017 02:16 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/15/2017

Thank you for your valuable feedback, Jim. We appreciate your business! 


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
DEAN I. on 09/15/2017
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"Won't go anywhere else"
Nothing but on point service from this location. Have been happy with everything starting when we purchased our vehicle
Vehicle: Ford Fusion
Category: Service
Service Date: 09/12/2017
Review Created: 09/15/2017 02:14 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/15/2017

Thank you for your wonderful review, Dean. We appreciate your business!


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
MICHAL M. on 09/14/2017
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"Kobie Wyeth is an amazing sales guy and so is the rest of the staff. Everybody is great. 👍🏻"
I highly recommend my friend Kobie Wyatt as a sales professional. He not only knows his stuff but he will go the extra mile for you. This dealership is overall awesome.
Vehicle: Ford Fusion Energi
Category: Service
Service Date: 09/11/2017
Review Created: 09/14/2017 08:40 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/15/2017

Thank you for your wonderful review, Michal. We appreciate you! 


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
JASON T. on 09/14/2017
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"Got my truck in to service even though they were booked out several days"
I get all my work done at marysville ford. They have always been great to deal with. Krystal Munday got my truck into service right away and was even able to tell me upfront what the problem sounded like. She is very professional
Vehicle: Ford F-150
Category: Service
Service Date: 09/11/2017
Review Created: 09/14/2017 07:35 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/15/2017

We appreciate your business, Jason. Thank you for your kind review! 


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
RICHARD C. on 09/14/2017
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"Second times a charm!"
Went to first scheduled appt. but four techs had not shown up for work that day. We were rescheduled for the following week and services that were provided were completed with great professionalism!
Vehicle: Ford Fusion
Category: Service
Service Date: 09/11/2017
Review Created: 09/14/2017 06:17 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/15/2017

Thank you for your valuable feedback, Richard. We're sorry about the mixup, and we appreciate you giving us another try. We hope your next visit is a 5 star experience! 


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
MICHAEL M. on 09/13/2017
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"Great service "
Helpful in changing appointment time.
Very friendly!
Vehicle: Ford F-150
Category: Service
Service Date: 09/09/2017
Review Created: 09/13/2017 07:18 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/14/2017

We appreciate your business, Michael. Thank you for your great review! 


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
MARK R. on 09/13/2017
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"Paid attention"
Sean was awesome he heard us out addressed our frustration and fixed the issue. Thanks Sean!
Vehicle: Ford Explorer
Category: Service
Service Date: 09/09/2017
Review Created: 09/13/2017 05:03 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/13/2017

Thank you for your wonderful review, Mark. We'll make sure to pass the praise on to Sean. We'll see you soon! 


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
CECIL M. on 09/13/2017
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"Service visit"
Excellent, courteous and fully professional
Vehicle: Mazda Mazda3
Category: Service
Service Date: 09/08/2017
Review Created: 09/13/2017 04:28 PM
Bryan B., Customer Relations Manager at Marysville Ford responded on 09/13/2017

We appreciate your business, Cecil. Thank you for the 5 star review! 


Bryan B.
Customer Relations Manager
Marysville Ford
Ph. 360-659-4000
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