Dallas, TX 75235
9.4 miles away
"Scott said the service was outstanding and his vehicle was ready before the promised date."
Review for Massey Cadillac Dallas Body Shop
Xochitl A. on 09/08/2012
Xochitl said they've had three vehicles in at this business this year, and they've worked well with a man named Gerald. Gerald did the estimate for this visit, but he quit working for this business shortly thereafter. This business's attitude changed toward them after Gerald left. Part of the work on this vehicle was brake work, but this is a specialized vehicle and needs different codes. This business had a three day delay in the work because they had to find out if they could work on the vehicle's brakes. The business did not call to alert them to the delay. In the end the brakes were not checked properly. There was also a problem with paint work, but this work was not done. He chose not to elaborate. The general manager, Thomas, got in an argument with Xochitl's husband and told him he would not do the work on the vehicle and they would have to take their business elsewhere. Xochitl said they were not kept adequately informed and they had to call this business in order to communicate with them. One employee, Jay Peterson, did treat them well and he tried to smooth over the problems. Xochitl said she would no longer recommend this business because they told them to take their business elsewhere.
Service Date: 08/09/2012
Review Created: 09/08/2012
This review was collected via phone interview by Customer Research Inc.