Massey Cadillac Orlando Body Shop

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

948 Reviews

96% Would Recommend
Latest Review 6 months ago

Review for Massey Cadillac Orlando Body Shop
Marc D. on 05/28/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Marc said this business did a shoddy job on the repairs on his vehicle. The alignment was not correct and when he brought it back, they took him out in the vehicle. They told him he was being too particular and it was better than before. He went to their service department, they told him it was pulling and fixed the issue immediately. It is easy to tell the vehicle was painted and the hood that was replaced was not aligned right. He brought it back and they realigned it, but it is still not right. His vehicle was done three days later than promised and he was given no reason why. He received no call from this business regarding the repair process and he tried several times to initiate contact, but he was never given a return call. Jack was very nice, but he seemed to get frustrated with him towards the end of the repair, like it was his fault the repairs were not done correctly. He would not recommend this business because of this experience and over the reasons already mentioned.
Category: Collision
Service Date: 05/13/2015
Review Created: 05/28/2015
This review was collected via phone interview by Customer Research Inc.