Massey Cadillac Orlando Body Shop


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

948 Reviews

96% Would Recommend
Latest Review 7 months ago

Review for Massey Cadillac Orlando Body Shop
Robert G. on 10/01/2011
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Robert said he was not satisfied with the quality of the repair because they put defective parts on his vehicle and left swirl marks on his paint. He was not given a promised set time. The reasons mentioned are why he would not recommend them others.
Category: Collision
Service Date: 09/19/2011
Review Created: 10/01/2011
This review was collected via phone interview by Customer Research Inc.
Roger S. at Massey Cadillac Orlando Body Shop responded on 10/07/2011
The shop does indeed have the correct part and has tried several times to get the vehicle back in. the defective piece was a rear bumper center step-up pad. Defective part was put on the truck so owner could use the truck, not damage his rear bumper paint until the new part came in. We were being proactive so owner could use the truck while the new part was on BACK ORDER!