Review for Massey Cadillac Orlando Body Shop
Marcial M. on 10/26/2013
Marcial said he purchased this used vehicle for $30,000 cash. Part of the deal was that scratches would be removed and the mirror would work. He would have been satisfied if they had lowered the price instead. He is not satisfied with the quality because they missed a couple scratches, which he had pointed out. Overall they did fine, because they are following through on replacing the tail lamp. They did not do a good job, but they did an okay job. His vehicle was not ready when promised because they released it without fixing the mirror. He was not satisfied with the way they treated him because they need to keep their promises about the scratches. He is not satisfied with their communication because he told them one thing, but got a different response and action. He would not recommend them to anybody because the personnel have poor judgment in taking care of customers.
Service Date: 10/17/2013
Review Created: 10/26/2013
This review was collected via phone interview by Customer Research Inc.