Massey Cadillac Orlando Body Shop


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

948 Reviews

96% Would Recommend
Latest Review 7 months ago

Review for Massey Cadillac Orlando Body Shop
Julie S. on 03/07/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Julie said the business did a fabulous job but the communication is very bad at this business. She had to call them a lot and it seemed like no one was on the same page. The vehicle took an extra nine days due to an insurance delay which could have been avoided with better communication. Everyone was very pleasant to speak with but she stated she still thinks they need to be more organized. She also mentioned she recently had her vehicle serviced at this business' service department and they are bad at communication also. They took three weeks to just get her a part for her door handle andshe feels nothing would have happened if she was not constantly checking up.
Category: Collision
Service Date: 03/05/2014
Review Created: 03/07/2014
This review was collected via phone interview by Customer Research Inc.