Massey Cadillac Orlando Body Shop

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

948 Reviews

96% Would Recommend
Latest Review 6 months ago

Review for Massey Cadillac Orlando Body Shop
Linda B. on 07/08/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Brant. He said they had his vehicle two weeks to get it fixed. There was a lot of damage. There was a part missing to the front door and it would not open. It was not missing when he brought the vehicle in but they said it was. His wife is a lawyer. She drives clients around all day and she cannot do that if the door does not open. They finally fixed it. It took a while to get that resolved. He had a loaner vehicle, which made it better. His vehicle was not ready when promised. It was promised a couple of different times. Each day they had something else to do. Also, one of the staff was sick. There was also some internal strife. They had a hard time getting a quote for the fender. It also took three days to get a picture taken. He would not recommend them for the reasons mentioned. It was not a pleasant experience.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/08/2014
This review was collected via phone interview by Customer Research Inc.