Review for Massey Cadillac Plymouth Body Shop
Rhonda B. on 04/25/2011
Rhonda said she rated her overall experience with the business a 2, because there were a series of reasons for her dissatisfaction. She was originally given a 10 day promised time. However it took 19 days to complete the repairs on her vehicle. On the fifteenth day, she was called, advised to pick up her vehicle. However they determined there was a faulty part. As a result, they advised they needed to order a new part, and the repair service should only take 3 hours once the part arrives. However it ended up being an additional 5 days. She was unhappy with the timeliness of her repair service. Then on the nineteenth day when she picked up her vehicle, the representative advised there was 1 more thing they needed to fix on her vehicle. She needed to call her insurance company to cover the additional damages. She wasn't sure what the issue was named, but the issue caused her vehicle not to accelerate properly. She plans on calling the insurance company to determine whether or not they may approve the additional damages to be fixed. However she needs to make arrangements to get shuttle service to and from the business for the additional repair services too. The repair service was 9 days late, due to the reason above. She was not kept updated during the repair process, because she had to initiate the phone calls to get the information. After the faulty part issue, she had to go through another representative to get updated information. They heard how upset she was getting over the phone, and then they started keeping her up-to-date with the information about her vehicle. She wasn't completely satisfied with the shop's communication, because of the reasons above. She would not recommend the business for repair services, because of the reasons above.
Service Date: 04/12/2011
Review Created: 04/25/2011
This review was collected via phone interview by Customer Research Inc.