Mrs. Howe,
I would like to start out by thanking you for your time today on the phone. From the phone coverstation we were able to determine that you have a secondary issue with the radio and that we had successfully resolved the original issue with the light switch. I am glad we were able to fix your original issue correctly and I am sorry that another issue arose. Per our phone conversation I would be more than glad to correct this issue also and provide you a loaner car since you live out of the area. Please call me when it works best for your busy schedule, as agreed upon in our phone conversation today.
Thanks again for your time and patience.
Matt Whetzel