ReScore Reviews™ (2)
We strive to grow and improve our customer’s experiences and build relationships so you can feel confident that you’re in good hands. Thanks for your review, Mike! It’s always a pleasure being able to assist you with your vehicles.
We strive to always provide an exceptional experience for our customers. Our Service Manager, Vern, is a rockstar and we’re glad you enjoyed your visit. We look forward to being able to continue assisting you with your BMW. Thanks for your great review, William!
Thank you for your 5-star review, Lee. We strive to provide our customers with exceptional and reliable service, and to provide them with education and options for the service and care of their vehicles. We look forward to being able to continue to help you in the future.
Thanks for your great review! Tom is a gifted ASE Certified Technician who takes a lot of pride in what he does and is a Rockstar! We appreciate your business and look forward to serving you in the future.
One of our core values at Matt’s Automotive is to never put money before people. We want each customer who comes in to know that they’re being given the exceptional service they deserve. We appreciate your great review, Chris!
During each oil service, we perform a State of Health Inspection on your vehicle to ensure we always can keep an eye on your vehicle. This allows us to get to know your vehicle and address issues or keep an eye on them. Thank you for your consistent patronage and this great review, Rick!
Thanks for your great review, Eryn! We continuously strive to provide exceptional service to our customers. We look forward to being able to assist you in the future.
We strive to provide thorough state of health reports to our customers so they always know their vehicle’s status. Thanks for your great review, Tim!
Thanks for your great review! We strive to give each customer exceptional service. We look forward to continuing to assist you with your Hyundai in the future!
Thank you for giving us the opportunity to work with you and for leaving such a great review, Nedra! We look forward to being able to help you in the future.
Thank you for your great review, Cherie. We want our customers to know all their options when it comes to their vehicle. We look forward to being able to assist you in the future.
Thanks for your great review, Peggy! We understand just how busy a day our customer’s day can get that’s why we strive to remain flexible to make sure we can get you taken care of.
Allison, thank you for your great review! We love using technology to help our customers become more involved in the repair process and to help them better understand their vehicle, and the condition of it. We are glad you had such a great experience and look forward to assisting you in the future.
Erin, thanks for the great review. Our customers and their safety mean everything to us and we are always trying to find the most economical solution to each repair we perform. Thank you for your loyalty and we look forward serving you for many years to come!
It’s always a pleasure being able to assist you with any of your automotive needs, Deb. It’s great knowing you trust us with the maintenance of your vehicles. Thanks for the great review, Deb!
It’s because of customer like you who trust us with your vehicles that allow us to be successful. Thanks for the great review!
I am a bit puzzled about the statement regarding the price of our oil service, since we have a set price and do not estimate it. It has been the same price for nearly a year, $31.99 plus tax, shop supplies and disposal. Your total was just over $37, and we also topped off your washer fluid free of charge. I spoke with the person who you worked with and he said he told you the price of $31.99, so i am not sure where you are getting this price from. Its been well over a year since our oil service price was in the $28 range, is it possible you called in a long time ago and that you are remembering that? You received a copy of our inspection that simply stated what was noticed on your vehicle, and thats it. It was noted that the power drive light was on when the vehicle came in, we didnt tell you anything further than that. We note lights that are on so you as the customer are aware, but also to protect us in the event you come back and state the light wasnt on when you came in. The other items that were recommended were for your information. It is our duty to inform each customer of the state of health of their vehicle, whether or not you choose to repair it or not. We pride ourselves being 100% transparent with our customers and educating them on whats really going on with their vehicles. We believe and stand behind the recommendations on your vehicle 100% and we are sorry that you do not agree with them. Regarding your comments about adding steel to "beef" up your frame, your frame and body are severely rusted through, and in order to properly attach metal, we have to have good metal to work with, which means taking the necessary time to get to that metal, cutting new metal, welding the new pieces in, and coating them so they do not rust. This would have been a substantial project, and one we are more than capable of doing, but it would have taken a large amount of time. I am sorry you think the time we estimated is not correct, but in order to do a job right, and stand behind it, we have to do it in a way we feel comfortable as well. We also consulted a body shop regarding the condition of your frame and the work that you requested and they agreed that the time we estimated was not only adequate, but very fair. While we always strive to make each customers vistit an exceptional one, sometimes no matter what we do we cannot make that customer happy, and that is part of life. We never like to lose customers, and we are sorry to see you leave, but it may be for the best as we might not be able to serve you and your vehicle the way you would like them to be. We are more than willing to discuss your visit further if you would like, and we wish you nothing but the best for the future! God Bless!
Thank you for your great review! At Matt’s Automotive, we always want you to have a 5-star plus experience and always making sure you’re in control of your vehicle. We look forward to seeing you again!