ReScore Reviews™ (12)
Thanks for your review, Joe! While we are always striving to be competitive in our pricing, we are always working to exceed our customers’ expectations and provide exceptional service and value in everything we do. We are sorry you didn’t feel the value exceeded the price you paid, but are happy to receive feedback from all of our awesome customers.
We’re glad we were able to get you in and out with ease and convenience, Melanie! We strive to provide exceptional service to each one of our awesome customers. Thanks for your review and your trust in us, Melanie!
We've taken our cars here for 6 years. They're great and if it weren't for our move, we'd keep on taking them there.
Thank you for your long relationship with us at Matt’s Automotive, Ryan. We’re sad to see you go but want to wish you good luck in your move and your future plans. We strive to build strong relationships with our customers through great service and clear communication. Again, thanks, Ryan!
At Matt’s Automotive, a couple of our core values are to never put money ahead of people and to provide only the highest quality repairs and services, including high-quality customer service. Thank you for your super review and we look forward to being your trusted partner in the care of your vehicle.
We strive to build strong relationships with our customers and to us, that means clear communication while providing exceptional service. Thanks for your patronage and your awesome review, Steve!
We love our customers and always want to make sure they are receiving nothing short of 5-star service when they trust us with their vehicles. Thanks for your great review and for allowing us to assist you with your vehicle, Tracy!
Thank you for your great review, Jennifer! We love our customers and always want to provide them with a great experience each time they trust us with their vehicles.
Thanks for your review and recommendation, Karissa! One of our core values is to never put money before people. Because of strong core values like that, we’re able to provide exceptional service to our awesome customers.
We love hearing stories like this one, where our customers had an exceptional experience as we strive for every customer to receive an exceptional experience. Thank you for your review and we look forward to being able to assist you in the future!
Elizabeth, thank you for taking the time to leave your feedback regarding your recent experience with us. We pride ourselves on our customer service and after speaking with you, sounds like we definately did a great job in that area, which is awesome. Like I explained to you on the phone, you can have 100% confidence in the repairs that were completed as they are backed with our 3 year/36,000 mile warranty that is nationwide. Regarding your noise, when you were in about 8 months ago, we looked into that and informed you about it, and we do not typically try to hound a customer after informing them one time as we dont want to come off to our customers that we trying to sell something. While some customers may want to be reminded of issues going on each time, some do not, so we adopted the policy of letting you know when it is discovered and letting you decide from there. Like I discussed with you on the phone as well, we do have courtesy rides available along with free loaner vehicles when your vehicle is in for an extended period. Thank you for taking my call this morning and we greatly appreciate your continued business and look forward to working with you again! Have a wonderful day!
Thank you for your review, Frank! We strive to continuously provide exceptional service to our customers. We’re glad we’ll be able to continue assisting you with your vehicle in the future.
May I suggest that the desk manager call about some maintenance issues that may need prompt attention...in this way I might have suggested that we drain and replace the brake fluid before I picked up the car. (As it is, I will need to return the car for this minor yet necessary work...in the near future.) Thanks!
We are always excited to receive feedback from our customers so we can continue growing and being able to provide better service to our customers. Thanks for your great review, Duane!
Thank you for your great review, Gary! We appreciate and value our customers and are always striving to provide nothing short of a 5-Star plus experience.
Because of AWESOME customers like you Beth, we get to do what we love every day! Thank you for your great review and the trust you have in us!
We value our customers and their time, that is why we believe in the importance of communication and exceptional service. We appreciate your great review, Jared!
We want to thank you for this awesome review, Kayci! We strive to keep a clear line of communication with our customers, especially when their vehicle is in our care, because that’s what takes your experience from good to GREAT.
We called and spoke with Jean and were able to get her and her vehicle in today to see what happened. It appears a vacuum line became disconnected causing one of the lights to come on, one was on prior to service and the track and vsc lights were on due to the traction button being pressed accidentally. All taken care of and Jean would like to rescore. Thank you for your continued business Jean, we appreciate it!
Thank you for the great review Mark, and we are glad you were able to enjoy a “cold one” while your vehicle was in our care.
We offer an industry leading warranty because we believe in the work that we perform and want our customers to know they can depend on us. Thanks for your great review, Will!