At Maz-Tech Automotive we do all things auto repair in Boise. Give us a call to get your car in for a check up today! At Maz-Tech Automotive we do all things auto repair in Boise. Give us a call to get your car in for a check up today!
Heidi,
I am truly sorry that you feel this way and for any misunderstanding between us. We try hard to keep the technician that you requested working on your car as to give you the personal service from your “old mechanic”. From our phone records I show the service advisor spoke to you the same day the car was towed in. You had approved the diagnostic time and also you were made aware that there were several issues to be addressed. Our phone records show the service advisor called you another 5 times between January 8th and the 16th. I have reviewed the Invoice, and the technician (which is your old mechanic) left very detailed information on what he did and found on your BMW. He is the one that set the pricing for the estimate based on what he found your car needed knowing your car had been in a previous front end accident. The technician felt strongly about what needed to be done to make sure a breakdown would not occur possibly leaving you stranded and alone. We have tried to get in contact with you by phone, email and text. Please feel free to call and talk about this anytime. Also, please let me assure you we work hard to do our very best for every customer. Again, I am truly sorry for any misunderstanding. Barbi Marston