ReScore Reviews™ (3)
97% Would Recommend
Latest Review 5 days ago
Review for McCullough Auto Care & Towing
Hal L. on 06/29/2013
Hal said he was overcharged on an estimate which was not clear and was included in the repair cost. He said he would not do business with them again so he would not recommend them.
Vehicle: Jeep Liberty
Service Date: 06/20/2013
Review Created: 06/29/2013
This review was collected via phone interview by Customer Research Inc.
Eric M. at McCullough Auto Care & Towing responded on 07/12/2013
Hal asked us to diagnose the drivability problem he was having with his car, not simply to provide an estimate. After we told him what the cost would be for the repairs, and he chose to complete the repairs himself. At that time, he was charged for one hour of diagnostic time, even though more than an hour was spent on his car. I am sorry that Hal feels he was overcharged, but our diagnostic rates are posted so there is no confusion as to what the charges will be for computer-related diagnosis.