McCullough Auto Care & Towing

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

954 Reviews

ReScore Reviews™ (3)

Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 9 days ago
Review for McCullough Auto Care & Towing
Santiago M. on 09/16/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Santiago said they had terrible service. When he got his vehicle back, he noticed the spray to wash the windows was broken. He confronted them about it and they told him that they did not break it. He knows there was nothing wrong with his vehicle when he took it in. He would not recommend this business based on this experience.
Vehicle: Honda Civic
Category: Service
Service Date: 09/12/2013
Review Created: 09/16/2013
This review was collected via phone interview by Customer Research Inc.
Eric M. at McCullough Auto Care & Towing responded on 09/18/2013

Mr. Mendoza is under the impression that we broke his windshield washer nozzles, which are located under his hood.  The repairs we performed were to an airbag system, which is located inside the vehicle and nowhere near the nozzles.  I did, as a courtesy, check his fluids under the hood, again nowhere near the nozzles.  With regard to his statement of "there was nothing wrong with his vehicle" -- the repairs being performed were to allow it to receive a salvage title as the car had previously been totalled.  We offered to fix the nozzles free of charge as a goodwill gesture, so I don't understand his dissatisfaction.