McCullough Auto Care & Towing


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

983 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 3 days ago
Review for McCullough Auto Care & Towing
Deborah C. on 12/16/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Deborah said she was not completely satisfied with her overall experience because she had to wait a long time, from about 11:00 am to closing. They had to order a part but the wrong part was received and there was a parts delay. Also, the power steering fluid spilled all over. As a result of this experience, she will not recommend this business for service at this time.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 12/13/2014
Review Created: 12/16/2014
This review was collected via phone interview by Customer Research Inc.
Eric M. at McCullough Auto Care & Towing responded on 01/08/2015

Deborah,
I am very sorry you were not completely satisfied with your experience during your recent visit.  Initially, you called for a quote for replacing your power steering pump.  The problem was actually a power steering hose that needed replacing.  Unfortunately, the hose was not readily available and, due to it being a Saturday, the delivery of the hose was delayed.  Sadly, we have no control over our parts suppliers' delivery schedules.  The leaking hose was the cause of power steering fluid that saturated the engine compartment. No fluid was spilled while the work was being performed.  While we make every attempt to clean the affected area, there is often some residual fluid that will remain.  If I can be of any assistance to you, please let me know, Eric McCullough