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McCullough Auto Care & Towing

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,914 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
4
Total ReScores
2.8
ReScore Average
93
Net Promoter Score ®

Business Details

About

Our shop has been providing quality car care in Sandy Springs, GA since 1969. McCullough Auto Care & Towing is a family owned business delivering honest and professional automotive repair and maintenance services to the people of Sandy Springs, Dunwoody, Buckhead, Atlanta and surrounding areas. Our quality ASE (Automotive Service Our shop has been providing quality car care in Sandy Springs, GA since 1969. McCullough Auto Care & Towing is a family owned business delivering honest and professional automotive repair and maintenance services to the people of Sandy Springs, Dunwoody, Buckhead, Atlanta and surrounding areas. Our quality ASE (Automotive Service Excellence)-certified technicians at McCullough Auto Care utilize today's latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(404) 252-3014

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
8155 Roswell Rd Sandy Springs, GA 30350

Affiliations

ASE
ASE - Master Certification
NAPA
Smog Service
AAA - Approved Auto Repair
McCullough Auto Care & Towing's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,914 Reviews)

DC
Deborah C.
Atlanta, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/16/2014
verified customer Verified Customer
Category: Service
Deborah said she was not completely satisfied with her overall experience because she had to wait a long time, from about 11:00 am to closing. They had to order a part but the wrong part was received and there was a parts delay. Also, the power steering fluid spilled all over. As a result of this experience, she will not recommend this business for service at this time.
Not Recommended
Eric M. from McCullough Auto Care & Towing responded on 01/08/2015 04:14 PM

Deborah,
I am very sorry you were not completely satisfied with your experience during your recent visit.  Initially, you called for a quote for replacing your power steering pump.  The problem was actually a power steering hose that needed replacing.  Unfortunately, the hose was not readily available and, due to it being a Saturday, the delivery of the hose was delayed.  Sadly, we have no control over our parts suppliers' delivery schedules.  The leaking hose was the cause of power steering fluid that saturated the engine compartment. No fluid was spilled while the work was being performed.  While we make every attempt to clean the affected area, there is often some residual fluid that will remain.  If I can be of any assistance to you, please let me know, Eric McCullough

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