McCullough Auto Care & Towing


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

980 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 3 days ago
Review for McCullough Auto Care & Towing
Edward G. on 01/14/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Edward said the vehicle is not running as well as he expected it would be. He was informed an additional service is needed on the vehicle. He would not recommend them because he believes he was overcharged for the service and because of the way the vehicle is running.
Vehicle: Acura 2.2CL
Category: Service
Service Date: 01/12/2015
Review Created: 01/14/2015
This review was collected via phone interview by Customer Research Inc.
Eric M. at McCullough Auto Care & Towing responded on 01/30/2015

Edward, I am quite surprised by your comments.  Originally, when you called me you had multiple individuals inspect the vehicle without a concrete diagnosis as to what the problem was.  I offered to tow the vehicle, which you accepted and we proceeded to diagnose your problem.  I then called you to discuss the repairs necessary, at which time you agreed to have the repairs performed.  There was no variation in the repairs and the price was exactly as you were quoted.  Upon your arrival to pick up the car, we test drove the vehicle together.  At that time, you commented that you had purchased the vehicle for $500 and had never had to do any repairs to it.  You indicated that everything operated fine during our test drive together, hence, my confusion with your review and comments.  Furthermore, if you were not satisfied with the services provided, why did you call for a quote on further services to be performed after this review had been submitted?  I will gladly help you in any way I can.  Thanks, Eric McCullough