They rotated the tires w/o charge since the wheels were already off. Neal & Randy were great to work with & were very accommodating & reassuring. They're my new go-to guys for my car.
The repair we performed on your Lexus (replacing the drive shaft) was done for a total cost $982, the dealer cost for the same repair is $1580, a 60% higher cost.
We charged you $825 to have your driveshaft rebuilt (new joints, bearings and balance). The least expensive Lexus driveshaft online is $950 (includes shipping), and you would pay $1288 (includes tax) at the dealer for the same driveshaft.
The business reality is that repair shops (even Bob’s) purchase parts, apply a margin and resell the parts to the consumer. Margin is going to vary between 20% and 60% (depending on the part and the region of the country you live in), for our business it averages 40% (the margin on you driveshaft was 36%). Repair shops that operate in large urban centers where the cost of doing business is higher have margins that are closer to 60%. Without that margin contribution there would be no repair shops to service your needs.
Sara Niles & Kevin Beck
Mears - Brownsburg (317) 852-4621
Mears - Carmel (317) 846-1171