Metro Transmission and Automotive


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

343 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
88% Business Response
Latest Review 4 days ago
Valerie H. on 08/08/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Valerie said the business was trying to charge her for things that were unnecessary for her vehicle.
Vehicle: Buick LeSabre
Category: Service
Service Date: 08/04/2016
Review Created: 08/08/2016
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner at Metro Transmission and Automotive responded on 08/09/2016

Valerie...sorry that you felt we were trying to sell you unnecessary repairs but after speaking with you on the phone, you stated that was not the issue but instead you felt the repair was overpriced. In order to provide an excellent repair and warranty our estimates are for quality parts that we use to ensure that any repair is done right the first time.

Rick Grant
Owner
760-471-0223
Carl W. on 08/02/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"transmission"
140 out and trans is slipping with plenty of fluid...no leaks...
Service Date: 08/02/2016
Review Created: 08/02/2016 06:29 PM
Rick G., Owner at Metro Transmission and Automotive responded on 08/05/2016

Im sorry Carl that you were having issues but I'm glad we were able to get it checked out at an ATRA shop in Arizona and the shop gave it a clean bill of health. Let us know if you have any other issues.

Rick Grant
Owner
760-471-0223
Allison H. on 12/12/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Allison said the business put an axle in her vehicle, which was the wrong part. The axle then shattered and ended up breaking other parts on her vehicle. The business told her they had a warranty, but they would not pay for damages caused by the shattering of the wrong part. She had to pay twice and is very unhappy.
Vehicle: Subaru Outback
Category: Service
Service Date: 11/19/2015
Review Created: 12/12/2015
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner at Metro Transmission and Automotive responded on 12/16/2015


After talking to the other shop and them not honoring the deal they made with us, we've have decided to refund the remaining balance to Allison to rectify the situation. We are sorry for your inconvenience.

Rick Grant
Owner
760-471-0223
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