Michael's Toyota of Bellevue

I recently bought my first car at Toyota of Bellevue and had an excellent experience. Tony Wong was great in helping me make a decision and guiding me through the process.

an attractive Toyota (manufacturer, one-time) discount coupon arrived in the mail

First, they did not tell me it would take 2-1/2 hours to do the service when I made a reservation over the phone. I was only expecting it would take one hour or so. Also, when I checked in, I had to wait a while for him to print out the service contract. They said that it's under construction, but I did not get my car washed or vacummed. After I waited for over 3 hours and $600, my 'maintenance required' lamp came on on my car! Do I have to make another trip to the service? and to 'Brown Bear' to get my car washed? I have a day job and I do not have much time to make another trip to the service.

We had a very good experience at this dealer and left satisfied from product and cost point of view.

Was troubled to find out what was sold to me as a "three year maintenance plan" was a mere marketing ploy. The fine print was so hidden in the details when I purchased this rig, that to call this a three year plan is just a flat lie. I understand the 25K miles, just don't tell people this is a "three year" plan, when it is clearly not. There is already a mix of confusion and emotion when committing to such an expensive purchase, so to skew the facts to simply sell someone is a lack of character.