Michael's Toyota of Bellevue

The Service Mgr contacted me to confirm they have corrected the situation and has assured me I will never have a problem with servicing my vehicle there again

I've used this dealer for servicing my Toyota car for several years, but the poor quality of repair service they provided for my last two visits has me looking for someone else. After both visits, I've had to go back to dealer to either get them to replace the wrong parts they've installed or repair the work that they've done ? In one case, where they over tighten the lug nuts, I had to pull over off the freeway to avoid an accident. I always have to fight with them to recover my out of pocket costs for their mistakes and never have been offered any other compensation for my time and trouble. I've taken my car to their dealership for quality service and it appears that's only what they advertise and not what you really get?

Received a call from the Director of the Service Department. He explained how the mistakes happened and did not make an excuse for them. He has given me his direct line to contact him in the future for other repairs and promised on free repair when warranty expires. With this kind of service, I will give them a try again. Hopefully not too soon though.

After three different visits and the car in the shop longer than I have owned it, I gave up on them. They don't return calls, gave me my car back thinking they had worked on it and mistakenly hadn't. How can you trust a place like this. The final time I only worked with the manager and still the problem was not solved. Very nicer person, but the "Master Mechanic" that worked on my can should have handled this or at least they should have had someone else take a look at it. I finally got fed up with them and have taken the car to another dealer for the repair.

Nick from Michael's Toyota responded immediately and appropriately to my concern. I appreciated his quick response and have a better understanding about what work was done. I will bring my car back there for service.

I was called with an estimate for a repair and was told the car's console would have to be removed in order to fix the issue. While the issue got fixed (something was stuck in a tray cover) I believe it was a quick fix and I was deliberately misled on the pricing and scope of work. When I picked up the car, it was obvious the console had never been removed. I don't trust them and won't be back.

Had a check light on and needed routine service. Got a prompt appointment and the work was done as scheduled and UNDER estimate. The Check light was a trivial problem, so I wasn't charged for the repair. The kind of result I expect from Michael's.

bitchin