99% Would Recommend
Latest Review 1 day ago
Bill A. on 07/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I had an issue with my volkswagen cc sport and was just visiting Blacksburg, Modern Automotive was able to see me in the same day"
The customer service was great and friendly, I was in Blacksburg and didn't have any idea where to go for the issue I was having with my care. Chuck and his team put me at ease, fixed what they believed was the problem and off I went to my home. Thanks Chuck and team.
Vehicle: Volkswagen CC
Service Date: 07/21/2017
Review Created: 07/23/2017 08:23 AM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 07/23/2017

Bill, glad we were able to help. 
Thank you for the feedback.  

Sincerely,

Chuck
Modern Automotive
540-382-8808

Joe B. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
These guys have been great to work with!
Vehicle: Ford Pickup
Service Date: 07/20/2017
Review Created: 07/22/2017 08:11 AM
CHUCK S. at Modern Automotive responded on 07/22/2017

Joe,
Thank you for sharing your experience with us.

It means a great deal to the team here.

Sincerely,

Chuck

Aimee B. on 07/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Management"
Modern has always been helpful. They drove me to and from work as my car was being repaired without hesitation. The only thing I thought was odd was that I paid for a headlight cleaning kit to have my headlight cleaned and only one was cleaned. I was told only that one needed to be cleaned but with a whole kit, why waste it? Other than that, great service and amazing management.
Vehicle: Ford Focus
Service Date: 07/12/2017
Review Created: 07/14/2017 04:10 AM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 07/14/2017

Aimee, thank you for the kind words.  Also, dont worry about your waste concern.  We are able to get kits for a single headlight for situations like yours where only one headlight is clouded over.  :-)

Sincerely,

Chuck

Hannah P. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Hannah said this business was very helpful. They gave her a ride back home when she needed it.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 07/11/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Tom T. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service staff."
Always have any problems fixed to my satisfaction.
Vehicle: Honda Pilot
Service Date: 07/11/2017
Review Created: 07/13/2017 05:30 AM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 07/14/2017

Thank you Tom.  It's a pleasure to work with you and your family. 

Chuck 

Tristan P. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with William. He said this business has been good to him for the last 17 years.
Vehicle: Ford F-150
Category: Service
Service Date: 07/10/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Eric G. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eric said he heard a lot of good things about this business and he would recommend them.
Category: Service
Service Date: 07/10/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer M. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Jessie. He said this business treats him right. Everyone is straightforward and honest.
Vehicle: Toyota Sienna
Category: Service
Service Date: 07/08/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Sha W. on 07/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Friendly Service "
Always fast and friendly. They get the job done, so you can enjoy the rest of your day.
Vehicle: Toyota Yaris
Service Date: 07/01/2017
Review Created: 07/03/2017 05:09 AM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 07/03/2017

Thank you Sha!

Chuck

Glen H. on 06/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer"
Very friendly professional at all times
Vehicle: Saturn Vue
Service Date: 06/27/2017
Review Created: 06/29/2017 05:30 AM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 06/29/2017

Thank you Glenn.
It's always good to have you drop by.

Scott B. on 06/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Modern Automotive"
Great staff very knowledgeable and prompt and do good work
Vehicle: Nissan Pickup
Service Date: 06/27/2017
Review Created: 06/29/2017 04:19 AM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 06/29/2017

Thanks Scott!  

Chuck

Melissa B. on 06/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Easy"
I came in at the last minute for an inspection. To begin with, I was told it would have to wait until the next morning. But then, the person I was talking to said that he thought they could do it before closing. Sure enough, they did it quickly with no problems. The person at the desk was friendly and helpful.
Vehicle: Honda Civic
Service Date: 06/27/2017
Review Created: 06/28/2017 08:40 PM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 06/29/2017

Getting work done on your vehicle can be stressful, we do what we can to reduce the stress. Thank you for the excellent review. 
Chuck

Madeline G. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, excellent service and friendly staff"
I am grateful that my coworker recommended Modern Automotive to me. My car has been serviced expertly on each visit.
Vehicle: Mazda 3
Service Date: 06/21/2017
Review Created: 06/23/2017 02:41 PM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 06/23/2017

Thank you!

Anna H. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Anna said this business got her in quickly. They did what needed to be done and they worked with her to figure out who was going to pick up her vehicle.
Vehicle: Nissan Sentra
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 06/21/2017

Glad to be able to help!

Lois E. on 06/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New ownership, Service (prompt) especially as I had let my inspection sticker expire."
Found staff pleasant, felt comfortable.
Vehicle: Toyota Camry Solara
Service Date: 06/10/2017
Review Created: 06/17/2017 12:25 PM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 06/17/2017

Thank you Lois!  

F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 07/10/2017

Thank you!

Jerry B. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well Taken Care Of"
We had some major brake issues...got it taken care of quickly and now I am safe again. Thank you so much.
Vehicle: Dodge Durango
Service Date: 06/12/2017
Review Created: 06/15/2017 05:30 PM
John Y. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
Excellent to deal with. Quality service , quality price.
Vehicle: Honda Ridgeline
Service Date: 06/13/2017
Review Created: 06/15/2017 03:10 AM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 06/15/2017

John, thak you for the excellent review.
And Thank you for your service!
Chuck

Carl D. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Carl said he had a great experience.
Vehicle: Toyota Camry Solara
Category: Service
Service Date: 06/13/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Kimberly B. on 06/14/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Flat tire "
Got a flat tire and need a tow truck it like 4:30 pm. At this both our vehicles was in the shop and no one could come and get us. So Chuck took great care of us. He got a tow truck. Bullet towing in Christiansburg the best and then Chuck took us home and then come back to get us to get the car. They r the best and sweetie and very caring and love to help. Best place to go
Review Created: 06/14/2017 11:44 AM
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 06/15/2017

Glad we could be there for you, Kimberly!
Thank you for the excellent review!
Chuck

Mae H. on 06/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mae said she has been a customer for the last several years and she can depend on them. They have taken really good care of her vehicle.
Vehicle: Toyota Camry
Category: Service
Service Date: 06/09/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
F6036f8706cd6613a7cbcc3c6e36188b?s=28
Chuck S., Manager at Modern Automotive responded on 06/14/2017

Thank you!  We plan to continue to be there for you for years to come. 

Displaying Review 1 - 20 of 91 in total