100% Would Recommend
Latest Review about 19 hours ago
James L. on 05/26/2017
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"State inspection"
Professional and well done in a timely manner.
Vehicle: Hyundai Sonata
Service Date: 05/24/2017
Review Created: 05/26/2017 03:01 AM
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Chuck S., Manager at Modern Automotive responded on 05/26/2017

Thank you for the review. It means a lot to hear this kind of feedback. 

Tom T. on 05/24/2017
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"New brake pads on front and rear"
Had brakes pads and rotors replaced. It was done in a timely manner. The service dept. was very friendly and knowledgeable.
Vehicle: Honda Pilot
Service Date: 05/22/2017
Review Created: 05/24/2017 06:02 AM
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Chuck S., Manager at Modern Automotive responded on 05/24/2017

Thank you Tom!

Stephen M. on 05/24/2017
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Stephen said this business has good customer service. They were quick and the price was good.
Vehicle: Nissan Altima
Category: Service
Service Date: 05/22/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
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Chuck S., Manager at Modern Automotive responded on 05/25/2017

Thank you!

Megan H. on 05/23/2017
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"Caring service"
Discovered a very serious problem (created by another auto-shop) very quickly, and didn't even charge for their time.
Vehicle: Toyota Camry
Service Date: 05/19/2017
Review Created: 05/23/2017 10:26 AM
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Chuck S., Manager at Modern Automotive responded on 05/23/2017

Glad we were able to help.

Lisa H. on 05/21/2017
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"automotive"
Staff was very polite, thorough and efficient.
Vehicle: Chevrolet Malibu
Service Date: 05/19/2017
Review Created: 05/21/2017 07:29 AM
CHUCK S. at Modern Automotive responded on 05/21/2017

Thank you Lisa.  It means a ton to us to get this type of feedback!

Clarence M. on 05/20/2017
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Clarence said the employees did an okay job.
Vehicle: Ford Taurus
Category: Service
Service Date: 05/18/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
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Chuck S., Manager at Modern Automotive responded on 05/23/2017

Best review we have had from anyone who is 's mean as a copperhead snake!' We will keep trying to be OK!  :;-)

Anthony P. on 05/19/2017
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Anthony said this business is quick, good and nice.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/16/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Naomi R. on 05/16/2017
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"Fast and friendly service!"
It was extremely important to have my car fixed that day. They were able to fix my car within the day and drove me to work in Blacksburg and back afterwards. I'm not sure if that is typical to drive that far but it was very helpful!
Vehicle: Suzuki Forenza
Service Date: 04/05/2017
Review Created: 05/16/2017 07:04 AM
CHUCK S. at Modern Automotive responded on 05/16/2017

Glad we could be there for you Naomi! 

Mike P. on 05/15/2017
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Spoke with Brandon. He said this business has been very good. He was really pleased with them. They were very thorough.
Vehicle: Ford Expedition
Category: Service
Service Date: 05/01/2017
Review Created: 05/15/2017
This review was collected via phone interview by Customer Research Inc.
Mauren F. on 05/12/2017
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Mauren said they did what she wanted them to do. They did a good job.
Vehicle: Toyota Camry
Category: Service
Service Date: 05/08/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
CHUCK S. at Modern Automotive responded on 05/15/2017

Thank you Maureen!

Dennis W. on 05/07/2017
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"they were right. i was wrong"
took the time to find the real problem, didn't just throw parts in the engine. seemed to know where to go from the begining
Vehicle: Chevrolet Cobalt
Service Date: 05/05/2017
Review Created: 05/07/2017 03:52 PM
CHUCK S. at Modern Automotive responded on 05/08/2017

Dennis, Thank you for trusting us to diagnose and resolve the issue with your vehicle. 

Jerry B. on 05/06/2017
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"Awesome service"
Fixed my check engine light issues fast. Love this place. B
Vehicle: Buick Encore
Service Date: 05/04/2017
Review Created: 05/06/2017 12:08 PM
CHUCK S. at Modern Automotive responded on 05/08/2017

Jerry, We are very glad to be the trusted resource for you and your family.

Sha W. on 05/06/2017
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"Good and trustworthy "
I liked the fact that the owner, Chuck Swain, took the time to personally show me any issues with my car. Then pulled up a diagram on the computer to explain more. I find that to be very trustworthy.
Vehicle: Toyota Yaris
Service Date: 05/04/2017
Review Created: 05/06/2017 04:38 AM
CHUCK S. at Modern Automotive responded on 05/08/2017

Sha, thank you for the review.  Glad we are the ones you trust to keep you and your family driving safely.

Stephanie S. on 05/04/2017
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Stephanie said they were very accommodating. They took her in on short notice and they had a great unbeatable price.
Vehicle: Saab 9-3
Category: Service
Service Date: 05/02/2017
Review Created: 05/04/2017
This review was collected via phone interview by Customer Research Inc.
Karen E. on 05/02/2017
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Karen said the people at this business were very nice.
Vehicle: Honda Accord
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Nick L. on 05/02/2017
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Nick said the service provided by this business was really good.
Vehicle: Ford Edge
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Aimee C. on 04/29/2017
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"Awesome service. "
These people are always there to help! Quick, reliable, affordable service. These people are gonna give it to you straight and find the cheapest way to fix it. Thank you Chuck!
Vehicle: Toyota 4Runner
Service Date: 04/27/2017
Review Created: 04/29/2017 09:38 AM
CHUCK S. at Modern Automotive responded on 05/08/2017

Aimee, thank you for the kind words.  We are honored to have earned your trust.

Louann L. on 04/26/2017
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"Friendly helpful service."
The new management at Mod. Auto is great. They went out of their way to take care of me and my car. I would recommend them, and already have, to my friends and family. I will be making another appointment for my car next week to get a summer checkup.
Vehicle: Toyota Land Cruiser
Service Date: 04/24/2017
Review Created: 04/26/2017 05:26 AM
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Chuck S., Manager at Modern Automotive responded on 04/26/2017

Louann, thank you for the feedback.  We look forward to continuing to help take problems off your plate. 

Nathaniel P. on 04/25/2017
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Nathaniel said the business was really helpful. They told him what was wrong with his vehicle and did what they could to help.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 04/21/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Pam L. on 04/20/2017
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"07 Beetle"
Excellent service. I've been a customer for at least 12 years. Previous ownership and now current ownership under Chuck Swain remains excellent. Friendly staff and excellent mechanics. Recently had my car in for new headlights, actual cost was lower than estimate (always a plus). The front desk staff (previous Chris and now Terry) are very customer friendly and courteous. Knowledgeable and great with follow-through for estimates, service, etc. Difficult to find mechanics who can work on Beetles...I'm fortunate to have Modern Automotive in my neighborhood. They're great! Highly recommend.
Vehicle: Volkswagen New Beetle
Service Date: 04/18/2017
Review Created: 04/20/2017 05:19 AM
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Chuck S., Manager at Modern Automotive responded on 04/20/2017

Thank you Pam!

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