Momentum BMW Body Shop

Reviews (703)

rating 4.57666rating 4.57666rating 4.57666rating 4.57666rating 4.57666

Recommend?
95%

11811 Katy Freeway
Houston , TX 77079
(281) 497-8994
About We are a full service Collision Center specializing in repairs to European cars. Our repairs are backed with a lifetime guarantee.

Latest Reviews for Momentum BMW Body Shop

Rating
rating 4rating 4rating 4rating 4rating 4
Would
Recommend?
Yes
Verified by SureCritic
Manuel G. in TX on 06/14/2012
Manuel said there were a couple of scratches on his vehicle and the one on the front looked excellent but the other one he can still see. His vehicle was ready 1 hour later than promised because the business had to repair the back of his vehicle again.
Category: Collision
Service Date: 06/06/2012
Review Created: 06/14/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
David L. in TX on 06/11/2012
David said it was a good experience and they did a really good job on his BMW. There was a 4 to 5 day delay while they waited for parts.
Category: Collision
Service Date: 05/21/2012
Review Created: 06/11/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Corey A. in TX on 06/11/2012
Corey said that this business delivered exactly what they promised and they did good work. His vehicle was a few days later than promised because of them finding some additional damage. He really liked the repair tracker they offer. He also mentioned that his technician he worked with, Mr. Hernandez did a good job.
Category: Collision
Service Date: 05/25/2012
Review Created: 06/11/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Tim M. in TX on 06/08/2012
Tim said that they did everything really well by sending him email updates and having his vehicle ready when promised.
Category: Collision
Service Date: 05/24/2012
Review Created: 06/08/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 1rating 1rating 1rating 1rating 1
Would
Recommend?
No
Verified by SureCritic
Helen A. in TX on 06/08/2012
Helen said she is very upset at the fact that she has to bring her vehicle back because the wiring for her passenger mirror was not done right. She also said her air conditioner was set on high and a eighth of a tank of gas was gone. The radio was set to a Mexican station and she doesn't appreciate it at all. She would not recommend them for the reasons mentioned.
Category: Collision
Service Date: 05/25/2012
Review Created: 06/08/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 4rating 4rating 4rating 4rating 4
Would
Recommend?
Yes
Verified by SureCritic
Doris G. in TX on 06/08/2012
Spoke with Fabio. He said their quality of work was excellent. His vehicle was a couple of days later than expected. Although he was told what the reason was, he does not recall what it was. He also said it was nothing critical.
Category: Collision
Service Date: 05/25/2012
Review Created: 06/08/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 4rating 4rating 4rating 4rating 4
Would
Recommend?
Yes
Verified by SureCritic
Patricia W. in TX on 06/08/2012
Patricia said there was a disconnect with the scheduling where she had arranged to take the vehicle in on a certain day and was later called by the facility to change the scheduling. This happened 2 or 3 times and because of this she was not satisfied with the communication, but once she got past this, all was fine.
Category: Collision
Service Date: 06/01/2012
Review Created: 06/08/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Gilbert N. in TX on 06/06/2012
Gilbert said they are very helpful and everything is up to par and they always do everything right and will recommend and continue to go to this facility. There was a scratch on the back bumper that was touched up but when he picked up his vehicle, he was told by the person that a second scratch had also been touched up. He questioned the second scratch and told the person that had he known about it, he would have had the entire bumper painted and not only touched up because he's very detailed and wants his vehicle to look right. The person assisting him stated he was going to talk to his manager about this issue but since Monday, has not heard from him. He always loves the quality of work that they do.
Category: Collision
Service Date: 06/04/2012
Review Created: 06/06/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Michael M. in TX on 06/06/2012
Spoke with Jennifer. She said they were very good, courteous and helpful. Their customer service is very good and she appreciated Mike's help.
Category: Collision
Service Date: 05/25/2012
Review Created: 06/06/2012
This review was collected via phone interview by Customer Research Inc.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Elaine F. in TX on 06/06/2012
Elaine said the facility was efficient and they communicated very well and the repair did not cost her a ton of money.
Category: Collision
Service Date: 05/24/2012
Review Created: 06/06/2012
This review was collected via phone interview by Customer Research Inc.
Displaying Review 361 - 370 of 703 in total
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