Houston, TX 77024
7.6 miles away
Review for Momentum BMW Body Shop
Terry T. on 04/12/2016
Terry said it was absolutely terrible. His vehicle was returned missing parts, the logo was not there and the vehicle was not done right. He stated he is satisfied with the quality of the repair but he needs to take it to the dealership so they can work on the computerized part of the vehicle. His vehicle was a month late, but he was not given a reason for the delay. They had the vehicle for a long time and they were not even working on it. If he would have known he could have driven it because it was drivable. They never called to inform him he just got email and texts that did not explain where they were in the process. They were way behind and they should have called. He said he would never recommend this business to others. If there was not enough personal or machines to meet the demands of people, then they need to hire more people or machines. He chose them because they are the only people in the city who are certified to work on Audis. They need to step it up.
Service Date: 03/31/2016
Review Created: 04/12/2016
This review was collected via phone interview by Customer Research Inc.