Houston, TX 77024
7.6 miles away
"Yelena said she was trying to get this business to follow up with her on other work she requested they..."
Review for Momentum BMW Body Shop
Tahiry D. on 04/16/2013
Spoke with Ivan. He said the vehicle was a week late because it was a more detailed repair than this business estimated. He wasn't kept informed with the repair process and mentioned this was strange because any other visit this business always called and emailed him. He was only given a two hour call in advance to pick up the vehicle and he had to pay for the rental vehicle an extra day. He wasn't pleased with the way he was treated by the personnel, but the receptionist was very kind. There was no communication and he had to always call in for updates. He would not recommend this business for the previous reasons stated.
Service Date: 04/10/2013
Review Created: 04/16/2013
This review was collected via phone interview by Customer Research Inc.