Houston, TX 77024
7.6 miles away
Review for Momentum BMW Body Shop
Ann R. on 04/24/2013
Ann said the vehicle looks good. The paint looks really good but when she got her vehicle home she discovered the door locks did not work. She took the vehicle back and they said they would fix them. The grocery cart she had in her trunk was also missing. They said they would replace it for her but they have not yet done that. She waited in the waiting area for 2 hours and when they brought the vehicle to her the open door button did not work. They told her she needed a new battery but that turned out to be wrong. She went to the parts business across the street and they told her the mechanism in the door was broken and had to be replaced. They had one in stock and replaced it but told her they could not program it for her. She took it to the dealership and got it programmed. The parts cost her $98 and the programming cost $61. She said she felt the business should have paid for that. All of the run around was extremely stressful and the locks were not broken when she took her vehicle in for repairs. During the work at the business they sent her email messages but they were not helpful at all as to what the status of her vehicle was. Even though her vehicle looks very good she would not recommend this business to others for the reasons mentioned.
Service Date: 04/18/2013
Review Created: 04/24/2013
This review was collected via phone interview by Customer Research Inc.