Houston, TX 77024
7.6 miles away
Review for Momentum BMW Body Shop
Osneyda C. on 05/13/2013
Osneyda said the communication with the facility was not good. On the last day, she called and asked the receptionist to tell the person dealing with the repair to contact her before he went to lunch but he didn't call her until much later. Osneyda wanted to tell him she absolutely had to pick up the vehicle by 4:00. The receptionist told her she could only transfer her to his voice mail and when she asked to speak to the manager, he didn't speak to her and only related the messages through the receptionist. She said the insurance did not want to pay extra for the rental and she had to fight the 5:00 traffic to get her vehicle which was so inconvenient for her.
Service Date: 05/06/2013
Review Created: 05/13/2013
This review was collected via phone interview by Customer Research Inc.