Houston, TX 77024
7.6 miles away
"Yelena said she was trying to get this business to follow up with her on other work she requested they..."
Review for Momentum BMW Body Shop
Cecilia D. on 05/24/2013
Cecilia said she dropped her vehicle off at the facility. They told her it was going to take about a week and a half to repair her vehicle. She received a text from them to let her know that they were ordering a door to replace the back door behind the driver's side. She did not receive any calls from anyone to update her on the progress of the repair. She had to keep calling them to find out what was going on with her vehicle. When she called the facility, she spoke to a lady who was rude to her and did not know where her vehicle was located. The lady even asked if she was sure that her vehicle was dropped off at their facility. The lady gave her another number to call another facility to see if they had her vehicle. Cecilia said she was unhappy because when she called the number no one knew where her vehicle was located. She was given other different phone numbers to call to find out on her own where her vehicle was being repaired. A guy by the name of Roger or Robert finally called her to let her know that her vehicle was ready. They had her vehicle for two weeks. She is not sure why there was a delay. She would not recommend them because of all the reasons mentioned.
Service Date: 05/22/2013
Review Created: 05/24/2013
This review was collected via phone interview by Customer Research Inc.