Houston, TX 77024
7.6 miles away
"Yelena said she was trying to get this business to follow up with her on other work she requested they..."
Review for Momentum BMW Body Shop
Antonio H. on 06/26/2013
Antonio said the repair on his vehicle is very good and looks practically new. There was a little bit of confusion at first. His wife was driving the vehicle in the accident and the original claim was made under her name. She left the country, so it was transferred to his name. The business told him they would contact him with the quote within 2 or 3 days. They may have called his home number, without leaving a message, although he said to call his cell phone only. After 5 days he called them to find out the status and they told him they had not started the work yet because they were still waiting on assignment from the insurance company. They did not seem to know what name to look under, even though he explained explicitly beforehand the situation of his wife being out of the country. From the point of that call until the time they called him to say the vehicle was ready, there were no updates at all. He was not satisfied with their communication, because he told them not to call his home number, only his cell phone.
Service Date: 06/22/2013
Review Created: 06/26/2013
This review was collected via phone interview by Customer Research Inc.