Houston, TX 77024
7.6 miles away
"Yelena said she was trying to get this business to follow up with her on other work she requested they..."
Review for Momentum BMW Body Shop
Saeed H. on 11/03/2014
Saeed said it took longer than a month for his vehicle to be repaired. His vehicle was missing his spare tire emergency kit along with his tools when it was returned. The estimated time that was given to him was three weeks but his vehicle was not completed until about five weeks. He tried to avoid his insurance company paying for the damage so he asked how much it would be to pay out of pocket. They told him it would cost around $7,700. He then called his insurance company so they could pay for it and they received an estimate of $5,500. He was confused as to why the estimate was higher when he was going to pay in cash. He said he feels the business was not being up front and honest with them. He was not satisfied with their communication because when he first went in to ask how much the cost would be to fix his vehicle, he left the vehicle so they could check it out and when they gave him the estimate, they told him that he had to pay for the repairs they performed in order to get the estimate. He said he feels that they should have been up front with him that they would be charging him in order to get an estimate. He will not be returning nor recommending this business due to the disingenuous attitude. They also took way too long and this was not the first time he has had a bad experience with them.
Service Date: 10/29/2014
Review Created: 11/03/2014
This review was collected via phone interview by Customer Research Inc.