Houston, TX 77057-7123
5.8 miles away
10/20/2016 - "Exceptional Service"
"Many thanks to Excel for professional, friendly, and expert service. "
Review for Momentum BMW Mini-Body Shop
Monica M. on 01/22/2013
Monica said she's going to call this business because when she travels fast on the freeway her steering wheel feels loose, she hears noises and the vehicle is a little shaky. She pointed out even though she wasn't promised a time, she got it back in 2 weeks because of the holidays and the insurance of the person who caused the accident did everything slowly. She insisted the length of time they had her vehicle wasn't a big deal because she was given a rental from Enterprise. Monica mentioned she received great customer care and prompt service. She commented she was updated through text and emails, but they should update the estimated times they gave her for delivery, because sometimes the estimates were incorrect. Monica remarked she loved the person who helped her with everything, he was amazing, great, helpful and she would call him up about her vehicle. She added he made her day. Monica mentioned his communication was perfect.
Service Date: 01/17/2013
Review Created: 01/22/2013
This review was collected via phone interview by Customer Research Inc.